A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Multifunction Services Intermediate Supervisor provides direct supervision and daily operational oversight for Environmental Services (EVS) staff within assigned areas, shifts, or functions. This position supervises 15+ employees and is responsible for staff scheduling, workflow coordination, payroll and timekeeping review, attendance monitoring, performance evaluations and documentation, onboarding, training, quality inspections, service recovery, and regulatory readiness. The Intermediate Supervisor ensures EVS services are delivered in accordance with department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and institutional policies while promoting professionalism, accountability, teamwork, safety, service excellence, and continuous improvement.
- Provide direct supervision and daily operational oversight for Environmental Services staff, including a team of 15 or more employees
- Coordinate daily staffing, assignments, workflow, service priorities, shift coverage, room turnaround needs, discharge activity, urgent requests, and routine cleaning demands to support timely and efficient service delivery
- Supervise, coach, motivate, and hold staff accountable for performance, productivity, quality, safety, attendance, professionalism, and customer service expectations
- Communicate department expectations, operational updates, staffing changes, safety reminders, quality concerns, and process changes to staff in a timely and consistent manner
- Participate in recruitment, interviewing, selection, onboarding, training, performance evaluations, corrective action, investigations, and employee relations processes as assigned
- Perform payroll, timekeeping, attendance monitoring, overtime review, discrepancy resolution, and related documentation in accordance with established deadlines, Human Resources policies, labor guidelines, and institutional procedures
- Ensure staff mandatories are completed accurately and timely, including Cornerstone classes and performance evaluations
- Maintain accurate and confidential documentation related to payroll, attendance, performance, coaching, corrective action, training, inspections, audits, service concerns, and other supervisory activities
- Conduct daily rounding and complete assigned inspections, audits, and observations to assess cleanliness, staff performance, workflow, customer needs, safety concerns, supply levels, equipment issues, service quality, and compliance with required quality measures
- Ensure cleaning and disinfection practices meet department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements; reinforce proper use of PPE, hand hygiene, isolation precautions, chemical safety, equipment safety, waste handling, and other safe work practices
- Identify quality, safety, service, workflow, supply, equipment, performance, and compliance trends; implement follow-up actions, support quality improvement and regulatory readiness activities, and escalate concerns as appropriate
- Support service recovery and routine issue resolution by investigating concerns, addressing patient/customer, employee relations, staffing, workflow, and operational concerns, and escalating complex or sensitive matters to appropriate leadership
- Support special cleaning requests, department projects, emergency response, surge situations, and other duties as assigned
- At least one of the following:
- Associate's degree and 4 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
- Bachelor's degree and 2 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
- 3 years of demonstrated success as an Environmental Services supervisor within the organization
- Ability to meet physical requirements of the job including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required
- Previous experience providing supervision, team leadership, work coordination, training, and performance support to a team of 10 or more employees
- Demonstrated ability to provide excellent customer service and implement quality improvement measures in a fast-paced, service-oriented environment
- Working knowledge of cleaning procedures, infection prevention practices, PPE, chemical safety, equipment use, and environmental cleaning standards
- Ability to maintain confidentiality and handle employee, payroll, performance, and operational information with a high degree of integrity and in accordance with institutional policies
- Demonstrated ability to supervise, coach, motivate, and hold staff accountable for performance, quality, safety, attendance, and customer service expectations
- Ability to perform payroll and timekeeping responsibilities, including reviewing timesheets, monitoring attendance, resolving discrepancies, and meeting established guidelines
- Ability to learn and apply Human Resources policies, labor guidelines, payroll procedures, attendance expectations, and performance management processes.
- Ability to communicate professionally and effectively with staff, patients, visitors, clinical partners, customers, leadership, Human Resources, and other stakeholders and partners
- Demonstrated ability to address routine employee relations, customer service, staffing, workflow, and operational concerns using sound judgment and appropriate escalation.
- Demonstrated capability of the following interpersonal skills: team building, teamwork, coaching, conflict resolution, and communication
- Excellent written and oral communication skills
- Excellent listening and empathy skills
- Strong conflict resolution, coaching, and employee engagement skills
- Demonstrated ability to remain calm and professional under pressure and in stressful situations
- Demonstrated ability to prioritize competing demands, adapt to changing needs, and make timely decisions in a fast-paced environment
- Excellent attention to detail, organizational skills, follow-through, and documentation accuracy
- Demonstrated competence using computer systems, including Microsoft applications, email, electronic documentation tools, and the ability to learn department-specific systems
- Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed
- Previous supervisory experience in Environmental Services in a hospital, ambulatory care, long-term care, or academic medical center setting
- Experience supervising union employees, preferably a team of 15 or more employees
- Experience participating in recruitment, interviewing, onboarding, performance evaluations, corrective action, investigations, and employee relations processes
- Knowledge of Joint Commission standards, Infection Prevention requirements, patient safety practices, and healthcare environmental cleaning expectations
- Experience completing or managing quality inspections, audits, observations, patient interviews, restroom inspections, and environmental cleanl
