Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan's flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.
The area's waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.
Summary
Michigan Technological University is seeking an Office Assistant for our Van Pelt and Opie Library. This position supports the Circulation Desk with excellent customer service, patron support, collaboration, and creative problem-solving. This position staffs our Circulation Desk and assists in performing daily/weekly Circulation tasks.
Responsibilities and Essential Duties
1. Staff the Circulation Desk, in rotation with other staff members; responsible for weekend library building opening and closing
2. Effectively and reliably work, under limited supervision to assist patrons with Circulation services
3. Respond accurately and confidently to a variety of questions about library services, policies and procedures, or refer questions or needs to other library staff, IT staff, and others as appropriate
4. Assist patrons with a variety of technology and equipment, including basic troubleshooting and explanation of printers, scanners, and workstations
5. Maintain security of confidential patron information
6. Perform daily Circulation tasks such as mail sorting, cash counting, building walkthroughs, and stacks maintenance
7. Functional supervision may be exercised over student assistants; serves as a member of the team that develops student assistant assignments and provides coaching and models service that adheres to the library's customer service standards
8. Participates in the maintenance and upkeep of library social media accounts
9. Assists with special projects such as library displays, inventory, and collections support
10. Serves as backup to the testing center
11. Participate in the library's commitment to continuous service quality improvement; strongly encouraged to bring to the attention of the Manager improvements in service or materials based on patron interactions
12. Integrate safety practices into daily activities
13. Other duties as assigned
14. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
15. Apply safety-related knowledge, skills, and practices to everyday work.
Required Education, Certifications, Licensures
* High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Required Experience
* Two years of office/clerical experience
* Two years of customer service experience
* Two years experience using a computer workstation with basic software including word processing and spreadsheet applications
* Ability to compose correspondence (e.g., e-mail messages) using correct spelling and grammar.
* Experience working in a busy, fast-paced environment
Desirable Education and/or Experience
* Previous library work experience
* Some higher education
* Supervisory experience
* Experience and interest in managing organizational social media accounts
Required Knowledge, Skills, and/or Abilities
* Exemplary attendance and dependability are essential
* Excellent interpersonal and customer service skills with experience working with diverse populations
* Experience working effectively and with patience while encountering frequent interruptions
* Demonstrated knowledge of proper grammar, spelling and punctuation
* Ability to work and contribute both independently and as an integral part of a service team
Desirable Knowledge, Skills, and/or Abilities
* Demonstrable willingness to master new software, systems, technology and skills to assist others in their use
* Demonstrable experience with software such as Microsoft Office programs and/or the Google suite (calendar, e-mail, etc.)
* Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.
Work Environment and/or Physical Demands
Typical Academic Year Schedule (with 1 hour lunch):
Tuesday - Friday: 12:00pm-6:30pm; Saturday: 8:30am - 5:30pm
Typical Summer Schedule (with 1 hour lunch): Tuesday-Friday: 10:30am-5:30pm; Saturday: 9:30am-4:30pm
Hours are subject to change depending on the library hours, which vary between fall, spring, and summer semesters, academic breaks, and departmental needs.
* While performing the duties of this position, this member of the team is required to use a computer workstation (and its software applications through a keyboard/mouse), telephone and a variety of equipment including scanners, photocopiers and others. They may elect to stand or sit (or a combination) but these activities constitute the majority of the work of this position during the workday.
* Frequent interruptions -- questions, phone calls and electronic communications -- are common and this team member must be able to return to... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
