Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan's flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.
The area's waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.
Summary
Provides professional and administrative support to the Office of Undergraduate Admissions at Michigan Technological University, which includes serving our prospective students and families. Focus areas include application management and processing, administrative support for both on-campus and off-campus staff, and campus collaboration.
Responsibilities and Essential Duties
1. Serve as an integral part of the undergraduate application processing team by uploading application materials, releasing admissions decisions, running daily error reports, and running acceptance letters.
2. Manage duplicate applications.
3. Process applications for dual enrollment, non-degree seeking/guest, and post-degree certificates.
4. Commit to continuously improving and thinking of outside-the-box solutions that would improve our admissions process.
5. Manage all admissions admittance and deposit mailing projects for first-year and transfer students.
6. Assist and troubleshoot prospective students' login information.
7. Provide administrative support for financial transactions including check requests, reallocations, purchase requisitions, use charges, invoices and deposits.
8. Answer main admissions phone lines and respond to our general Admissions email.
9. Assist with other Admissions email accounts, as needed.
10. Coordinate the payroll process and EPAF data entry.
11. Maintain inventory of office supplies and assist with supply orders.
12. Assist with the supervision of front desk students and assign them projects as needed.
13. Assist at large-scale on-campus recruitment events.
14. Assist with the logistics of the Michigan Tech College Fair.
15. Interact with administrative units including academic departments, Dean of Students, Financial Aid, Registrars, Payroll Services, and Graduate School.
16. Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
18. Apply safety-related knowledge, skills, and practices to everyday work.
19. Other duties as assigned.
Required Education, Certifications, Licensures
* High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Required Experience
* 3 years experience in clerical of administrative support.
* 3 years experience using personal computers, basic software packages such as Microsoft Office Suite and Google Suite.
* 3 years experience in a customer service setting.
Desirable Education and/or Experience
* Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
* Experience working with databases or CRM systems such as Banner, Slate and ticketing software.
* Experience working in high school setting or higher education.
Required Knowledge, Skills, and/or Abilities
* Excellent interpersonal, customer service and oral/written communication skills.
* Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines.
* Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner.
* Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment.
* Demonstrated knowledge of proper grammar, spelling, and punctuation.
* Demonstrated ability to pay extreme attention to detail.
* Demonstrated ability to learn technical CRM software and computer- based applications.
* Demonstrated ability to effectively adapt to change.
* Demonstrated ability to work as a member of a team and communicate across cultural boundaries.
* Ability to use judgment when dealing with confidential information.
* Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
* Knowledge of Michigan Tech.
* Demonstrated knowledge of Banner.
* Demonstrated knowledge of Slate or other admissions CRM.
* Demonstrated ability to protect data with integrity.
* Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
