Job#: 3038508
Job Description:
Role: Jira Administrator
Duration: Long-Term Contract
Location: Hybrid Preferred - open to remote for the right candidate
Description:
The Developer Tools Enablement (DTE) Planning and Integration Team is seeking a highly skilled Jira Administrator / Developer with strong expertise in Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD), and Assets. In this role, you will support, manage, and advance our Atlassian platform portfolio.
You will play a key role in ensuring the scalability, stability, and continuous improvement of the enterprise Atlassian ecosystem, which is widely used for project management, issue tracking, and product discovery across the organization.
The Planning and Integration Team manages enterprise productivity suite, including Atlassian applications (Rovo, Jira, JSM, JPD, Assets, Goals), Planview Hub, and other productivity tools. This role requires strong technical expertise, independent problem-solving ability, and collaboration within an Agile team environment.
Key Responsibilities
Configuration, Customization & Strategy
- Configure and customize Jira workflows, screens, fields, and issue types
- Optimize Atlassian tools to support enterprise-scale usage
- Manage Atlassian Marketplace applications (evaluation, security, performance)
- Provide strategic input on platform improvements and long-term roadmap
- Support Jira Cloud migration initiatives and troubleshooting efforts
User Management & Compliance
- Manage users, groups, roles, and permission schemes across Atlassian products
- Ensure proper access control and compliance with audit requirements
Integration & Automation (Development)
- Build integrations between Atlassian tools and external systems using APIs
- Develop automation rules, workflows, and scripts (Python/Shell preferred)
- Create custom solutions where out-of-the-box functionality is insufficient
System Maintenance & Performance
- Monitor platform performance and resolve technical issues
- Identify and address system bottlenecks
- Continuously improve platform efficiency and reliability
Enablement, Documentation & Training
- Document platform standards, governance, and best practices
- Conduct training sessions, office hours, and user enablement activities
- Drive adoption of Atlassian tools across the enterprise
Agile Collaboration
- Participate in Agile ceremonies including:
- Sprint Planning
- Backlog Refinement
- Daily Stand-ups
- Retrospectives
Required Skills
- Jira Administration (Cloud)
- Jira Service Management (JSM)
- Jira Product Discovery (JPD)
- Jira Assets (Insight)
- Strong Jira workflow/configuration experience
- Atlassian Cloud platform administration
- REST API integration experience
Preferred Skills
- Python or Shell scripting
- Atlassian API development experience
- GitHub / DevOps exposure
- Google Cloud Platform (GCP) familiarity
- Atlassian Marketplace app management
- Experience with cloud migration projects
- Atlassian Certified Professional (ACP – preferred)
Experience & Qualifications
- 6–10 years IT experience
- Minimum 4+ years in Atlassian platform administration/development
- Bachelor’s degree required
- Strong troubleshooting and root-cause analysis skills
- Excellent communication and stakeholder management
- Ability to work across global teams and time zones
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
