We are seeking a Warranty Data Administration Analyst to support warranty operations through data analysis, technical investigation, reporting, and cross-functional collaboration. This role combines warranty claim administration with analytical problem-solving and offers the opportunity to work closely with engineering, service, quality, and supplier teams to improve product performance and customer outcomes.
This is an excellent opportunity for an early-career professional who enjoys working with data, solving technical problems, and understanding how mechanical systems operate.
Key Responsibilities
Warranty Administration & Analysis
- Process and evaluate warranty claims for accuracy, completeness, and compliance.
- Analyze warranty trends, claim activity, and performance metrics to identify opportunities for improvement.
- Develop reports and dashboards that measure warranty performance and business outcomes.
- Monitor warranty spending and provide insights into claim trends and operational efficiencies.
Technical Investigation & Support
- Assist with the analysis of technical warranty issues by reviewing service documentation, diagnostic information, repair records, and product design details.
- Support failure investigations through examination and testing of failed mechanical components and systems.
- Collaborate with service, engineering, quality, and supplier teams to determine root causes and corrective actions.
- Participate in onsite inspections and technical reviews with suppliers and internal stakeholders.
- Assist with warranty appeals and responsibility assignments.
Data Analytics & Reporting
- Utilize analytical tools to identify patterns, trends, and opportunities within warranty and operational data.
- Create dashboards, visualizations, and reports using business intelligence tools.
- Transform complex datasets into clear, actionable insights for business stakeholders.
- Support continuous improvement initiatives through data-driven recommendations.
Cross-Functional Collaboration
- Interface with repair facilities, suppliers, engineering teams, and business partners to gather information and resolve warranty-related issues.
- Attend meetings to present findings, support decision-making processes, and provide data-driven recommendations.
- Assist in developing and documenting warranty evaluation procedures and technical documentation.
Required Qualifications
- 0–2 years of relevant professional experience.
- Internship, co-op, academic project, or related experience will be considered.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a team environment.
- Excellent communication and organizational skills.
- Proficiency with Microsoft Excel and data analysis techniques.
Technical Skills
Must Have:
- Tableau experience and proficiency.
- Experience working with data visualization and reporting tools.
- Understanding of data platforms such as Power BI and/or Snowflake.
- Ability to analyze, interpret, and present data effectively.
Preferred Qualifications
- Bachelor's degree in Business, Analytics, Information Systems, Engineering, Computer Science, or a related field.
- Exposure to warranty, manufacturing, automotive, service operations, or engineering environments.
- Familiarity with business intelligence and reporting tools.
- Mechanical aptitude or a demonstrated curiosity about how machinery, engines, products, or systems function.
Typical Day
The role is approximately:
- 50% Warranty Claims Administration
- Reviewing claims, documentation, and repair information.
- Verifying claim accuracy and supporting issue resolution.
- 50% Data Analysis & Problem Solving
- Analyzing warranty data and performance metrics.
- Building reports and dashboards.
- Identifying trends and opportunities for improvement.
- Collaborating with engineering, quality, service, and business stakeholders.
This is a hybrid, collaborative work environment where no two days are exactly the same. The role provides significant cross-functional exposure and visibility across multiple areas of the business.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178
