Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Applications and Analytics team is at the heart of innovation, powering Michigan's future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!
We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles-engaging on solutions, illuminating priorities, and minimizing waste-we build systems that are simple, helpful, and valuable. If you're passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!
The Software Configuration Analyst for Grid Reliability product team is responsible for the configuration, maintenance, and ongoing support of vendor software solutions, including Commercial Off-the-Shelf (COTS) products such as the Advanced Distribution Management System (ADMS). This role requires a strong understanding of solution architecture, business processes, and data requirements to ensure optimal system performance, security, and efficiency. The Software Configuration Analyst collaborates closely with internal stakeholders to ensure software functionality aligns with organizational needs.
Essential Duties and Responsibilities
Design, document, configure, test, validate, implement, and manage Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed to meet business requirements and ensure seamless integration with existing systems
Perform routine configuration and maintenance activities to ensure software systems operate securely, efficiently, and effectively. Identify and work within constraints of vendor platforms while optimizing performance and functionality despite technical limitations, licensing restrictions, or integration challenges
Maintain strong working relationships with software vendors, proactively addressing platform-related issues and ensuring timely resolution to minimize system downtime and disruption
Part of the Agile team, work on sprint scope items from the ADMS Product backlog
Supports ADMS product operations to meet established service level agreements
This role includes participation in a 24O7 on-call rotation (every 4-6 weeks) to support the mission-critical ADMS system, with additional compensation provided for on-call responsibilities
Perform other duties as assigned
Knowledge/Skills/Abilities
Knowledge of software configuration, testing, and maintenance best practices
Strong vendor management and relationship management skills
Ability to identify and manage constraints within vendor platforms, including technical limitations and compliance requirements
Familiarity with vendor-provided software solutions and COTS products
Solid understanding of solution architecture and business processes
Strong analytical and problem-solving skills
High attention to detail, ensuring software solutions meet quality standards and operate efficiently
Expertise in troubleshooting and performance optimization to support system reliability and continuous improvement
Education/Experience
Bachelor's degree in Computer Science, IT, Engineering, or a related field with two (2) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
[OR] Associate's degree in Computer Science, IT, Engineering, or a related discipline with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
[OR] High School Diploma/GED with degree with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
Preferred Experience
One or more of the following skills will set you apart:
IT experience in Electric Utility Industry
Experience supporting electric Outage Management Systems (OMS) or Advanced Distribution Management Systems (ADMS) in electric utility industry - preferably the OSI / AspenTech ADMS platform
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
