Job Details

General Responsibilities:

• Assist households who are experiencing or at-risk of homelessness by providing a range of supportive services designed to promote housing stability.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:   

• Provide housing case management to households who are experiencing or at-risk of homelessness.
• Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant’s stated goals through ongoing case management meetings, including an Individual Employment Plan for Veterans.
• Work with households to identify potential eligibility for mainstream resource benefits (e.g. TANF, VA Benefits, Social Security, Bridge Card, Medicaid, etc.) and assist in program enrollment.
• Conduct data collection via the Homeless Management Information System (HMIS) and FACSPro.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Develop and maintain positive relationships with service providers, landlords and participants.
• Conduct housing searches with participants to assist in locating, obtaining and retaining housing.
• Perform housing inspections on all potential rental units.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Overnight travel may be required for trainings.
• Perform other duties as assigned.

Education and Experience Qualifications:

• Bachelor’s degree in human services
• Experience in human services, specifically with homeless populations, preferred.