General Responsibilities:
Ø Provide administrative and clerical support to the Homeless Solutions team.
Ø Protect the privacy of customers and hold in strict confidence all information obtained in the course of service.
Ø Deliver consistent, high-quality, and professional customer service to internal staff and external partners.
Essential Duties and Responsibilities:
Ø Process payments related to the Emergency Housing Fund, Recovery Housing Fund, and other approved housing assistance, ensuring accuracy, completeness, and timeliness.
Ø Prepare, track, and document account commitments with landlords, utility companies, and other vendors.
Ø Verify required documentation is complete prior to payment processing, following established internal controls and approval protocols.
Ø Maintain organized and auditable records of payments, commitments, invoices, and related correspondence.
Ø Communicate professionally with landlords, utility providers, and vendors regarding payments, commitments, and account questions.
Ø Serve as an internal point of contact for administrative questions related to housing fund payments and documentation.
Ø Enter and maintain accurate administrative data in agency systems as required, including HMIS.
Ø Provide backup administrative support for the Homeless Intake Specialist during staff absences or periods of high call volume.
Ø Follow established scripts, workflows, and referral protocols when performing intake-related support.
Ø Escalate complex situations, eligibility questions, or crisis needs to the Homeless Program Manager. Ensure all documentation complies with program guidelines, agency policies, and funder requirements.
Ø Support audits and monitoring activities by supplying requested documentation promptly and accurately.
Ø Support general office functions for the Homeless Solutions team, including scanning, filing, and document management.
Ø Participate in staff meetings, trainings, and professional development activities as assigned.
Ø Travel throughout service area as needed.
Ø Perform other duties as assigned.
Education and Experience Qualifications:
Ø Must possess a minimum of a High School diploma or equivalent.
Ø Experience in administrative support or office operations preferred.
Ø Experience in human services, specifically with low-income populations, preferred.
Additional Requirements:
Ø Proficient computer skills, including Office 365 and web-based tools.
Ø Demonstrated communication skills both oral and written
Ø Must be highly organized and people oriented
Ø Successful clearance of DHHS Central Registry and criminal history record check.
Ø Must have reliable transportation, a valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
Ø Adherence to smoke-free and drug-free policies.
Ø Understand the importance of daily work attendance.
