Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan's flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.
The area's waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.
Summary
Michigan Technological University is seeking a IT Support Associate for our Michigan Tech Research Institute Department. They will provide general support and administration of MTRI computer networks and systems. Provide computer software development support to research and development programs. Act as initial point of contact for the MTRI IT service desk. Support and maintain MTRI cyber security infrastructure. The position is based at MTRI in Ann Arbor, MI (www.mtri.org).
Responsibilities and Essential Duties
1. Support, maintain, and update computer systems.
2. Troubleshoot and repair computer systems.
3. Initial point of contact for the MTRI service desk.
4. Participate as part of the team charged with making MTRI NIST-800- 171, DFARS Clauses 252.204-7012, 252.204-1709, 252.204.1720, 252.204.1721, and CMMC compliant and maintaining compliance.
5. Continue to improve performance by being aware of new technologies and security products, participating in educational opportunities, reading professional publications, and participating in professional organizations.
6. Accept ownership of, and responsibility for responding to, new and varied requests.
7. Apply safety-related knowledge, skills, and practices to everyday work.
8. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
9. Other duties as assigned.
Required Education, Certifications, Licensures
Current, non-expired CompTIA Security+ certification
Required Experience
* 1-3 years of Professional experience in computer/network support and administration, including: o Medium scale networks o Large scale NAS arrays
* Professional experience administrating Linux platforms, including:
RHEL and Ubuntu
Installing and compiling software packages
* Professional experience managing Microsoft Windows 10/11 and Server 2016/2019/2022 in an Active Directory environment.
* Professional experience in hardening Windows and Linux systems in accordance with NIST SP 800-53 or NIST SP 800-171 using SCAP and STIGs.
* Hands-on experience maintaining and patching Microsoft Windows and Linux systems.
* Experience in troubleshooting various computer hardware, including wireless APs, printers, projectors, and phones.
* Professional experience using Rapid7 and Nessus to find and remediate vulnerabilities in Microsoft Windows and Linux systems
* Professional Experience with Unified Endpoint Management software particularly Manage Engine Endpoint Central.
* Professional Experience with CrowdStrike for endpoint protection, detection and response.
Desirable Education and/or Experience
* A strong knowledge of computer systems, hardware, and software.
* Proven analytical and problem-solving skills.
* Experience using the TeamDynamix ticket system.
* Experience in installing, replacing, and troubleshooting server and laptop hardware
Required Knowledge, Skills, and/or Abilities
* Active Secret-level or higher Department of Defense security clearance.
* Excellent written/oral communication skills with the ability to convey technical information to non-technical users effectively.
* Demonstrated organizational ability and attention to detail.
* Ability to take direction, but work without continuous oversight
* Ability to exercise discretion and independent judgment with respect to significant matters related to job duties.
* Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
* Professional knowledge of GIS Mapping software & spatial analytics technology
* Professional knowledge and Management of Microsoft 365 GCC High environments
* Professional experience in managing DoD programs/networks in off line environments
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training:
* Employee Safety Overview
* Anti-Harassment, Discrimination, Retaliation Training
* Annual Data Security Training
* Annual Title IX Training
Additional training will be required by the department on a periodic basis.
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
