Your role
The Customer Service Specialist will receive and respond to all customer inquiries, lead times, enter orders and relay pertinent order information to customer. You will coordinate with other departments to assure timely shipment of orders and communicate appropriate logistic instruction to shipping for customer specified routing. You will report to the Customer Service Manager.
In this role, you will:
Receive customer purchase orders and/or release schedule.
Enter and maintain customer orders in the business system.
Maintain customer order documents in Work Front.
Monitor EDI Data and transmit ASN's.
Develop and maintain rapport with customers. Respond promptly to inquiries and work to provide the best possible solution.
Utilize various computer programs - Syspro, Work front, Microsoft products, SharePoint, customer portals - to retrieve customer information, obtain part status, availability and lead-time, and check delivery status.
Proactive follow up with customer on open order status. Communicate delivery delays to the customer promptly.
Attend scheduled meetings with operations, project management teams for part availability and new part kick-off.
Communicate with operations team regarding part delivery issues and delivery schedule changes.
Coordinate reply to customer requests for various compliance/registration documents with appropriate department(s).
Support with transportation / logistics including quoting and scheduling of carriers; following up for billing accuracy.
Confirm with accounting customer accounts flagged over credit limit and assist with resolving past due payment.
Initiate/enter credit/debit notes in the business system to correct invoice discrepancies and transact customer returns.
Strong communication skills, both verbal and in writing
Must have flexibility to come in early or stay late. Alternate on-call after hours and weekends
Other related duties as assigned.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Minimum three years of relevant experience dealing with customers
Minimum 1 year experience using Customer Portals, Covisint preferred
Excellent telephone manners with good communication and organizational skills
Proficient PC skills including working knowledge of MS office
High School Diploma or equivalent.
DESIRABLE ATTRIBUTES:
Working knowledge of EDI release/forecast schedules
Basic understanding of terms and conditions documents/clauses
Knowledge of International shipping/export requirements
Financial reconciliation; sales transaction impact to G/L
Automotive OEM background
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
