Job Details

Job Details
About The Townsend Hotel

Turndown Attendant

Job Code Number

370502141

Job Description

RESPONSBILITIES:

Turning down the bed covering
Placing chocolates, bottled water, and ice in appropriate locations of room
Closing the draperies
Turning on the radio and dimming the lights
Laying out bath robe and slippers
Performing light housekeeping duties as needed.
Complete 20-item Turn Down Checklist for each room, up to (50) rooms per day.
Understand and maintain the standards of a five-diamond and five-star hotel as determined by industry rating organizations (AAA and Forbes).
Professionally handle guest requests and complaints by completing requests or referring them to a Manager or Director.
Promptly deliver items left behind by departed guest (lost & found) to a Manager or Director.
Identify problems that can inhibit standards of excellence in service and cleanliness.
Maintain a clean turn down cart, ice containers and other supplies.
Assist with guest room cleaning or laundry, as per guest or managers request.
Assist with public area cleaning.

BENEFITS:

Success Coach every Thursday

Fifty percent off your restaurant bill for up to six guests

401 (k)

Discounted Bus Passes

Free meals during shift

PTO Program

& so much more!

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to [email protected] or you may call us at 248-647-8640.

Additional Requirements

PHYSICAL DEMANDS:

Must be able to pull a forty pound cart through carpeted hallways.
Position requires the ability to use service elevators to move throughout the property.
Position requires repetitive, walking, bending, lifting, reaching, stretching, and full mobility for the entire shift.

ENVIRONMENTAL CONDITIONS:

This role is indoors and provides protection from weather conditions.

ESSENTIAL SKILLS:

Requires familiarity with applicable franchise standards and procedures.
Requires ability to communicate professionally with co-workers and guests.
Must be organized and able to complete tasks in a timely and efficient manner.

EDUCATIONAL REQUIREMENTS:

High school graduate or equivalent preferred.
Must have the ability to provide service to guests and to complete reporting requirements.

This Job Description is intended to provide a general overview of the tasks, duties and responsibilities with the position identified below. Although an individual employed in this position is expected to perform all of the functions referenced below, differences may exist depending on the specific location where an individual may be working.

Organization Profile

Employer Name:

The Townsend Hotel

Address:

100 Townsend Street

Address Line 2:

City:

Birmingham

State/Province/Region:

Michigan

Zip/Postal Code:

48009

Description:

Located in the heart of the walkable upscale community of Birmingham, Michigan, and just 20 miles from downtown Detroit, The Townsend Hotel is known for its exceptional service and amenities, including the award-winning upscale contemporary restaurant, Rugby Grille,Afternoon Tea, The Townsend Bakery and a variety of world-class banquet, catering, and wedding services.

Job Summary

Organization

The Townsend Hotel View Profile

Employer Website

Location

Birmingham, Michigan 48009

Job Code Number

370502141

Positions Available

Expiration Date

5/13/2026

O*NET Code

37-2012.00

O*NET Occupation

Maids and Housekeeping Cleaners

Education Level

High School Diploma/Equivalency

Job Characteristics

Part-time
Veteran focus
People with disabilities
Older Worker
Returning Citizens (formerly in prison)

Pay Range

Hourly: $15 to $25

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Turndown Attendant

Organization Profile

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