Job Details

Position serves as a professional specialist/expert for the planning, development and implementation of data collection and verification for Services Management within the Data Analytics and Governance section reportable metrics, including the quality assurance review of all business intelligence pertaining to the Services Management metrics or production reports. Position will provide input and guidance for the best use of technologies and analytics utilized by the CSB staff. Position will recommend appropriate program changes to collectable debt processes and procedural changes for the software applications that support the Services Management data analytics. The incumbent designs, implements, and maintains procedures and documentation pertaining to the Services Management Division wide metrics and quality assurance reviews of metrics and production reports. Makes metric, production report and Services Management process improvement recommendations, as well as improvement recommendations pertaining to the automated software applications that support the Collection Services Bureau (CSB). Works with a variety of software components and tools and analyzes and recommends new technology methodologies. 

Acts as expert/liaison with other agencies and staff to coordinate program initiatives. 

Coordinates with the Services Management staff to implement special projects as assigned.