Job Title: Service Trainer
Location: Bandit West
JOB DESCRIPTION
Job Summary:
The Service Trainer is responsible for traveling to dealers and/or customers to deliver various training(s) to improve dealers/customers knowledge on Bandit equipment. They will identify areas of improvement and work towards implementing training(s) to dealers/customers. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.
Duties and Responsibilities:
- Delivery training and development initiatives to assist dealers/customers with enhancing their Bandit equipment knowledge.
- Collaborate with management to discuss and implement training needs with various dealers.
- Organize and conduct training at various locations across North America.
- Assess training needs through various methods, such as surveys, interviews, or consultations.
- Provide continually training support to all dealers, new and old.
- Facilitate in-person trainings to dealers/customers.
- Collaborate with other departments to assist dealerships with getting equipment and/or parts.
- Modify dealership training programs as needed to best suite their training needs.
- Communicate training updates as needed.
- Other duties as assigned.
Qualifications and Education Requirements:
- High school diploma or GED.
- Valid drivers license and passport.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Sales background preferred.
- Proficient computer skills
- Four (4) or more years of experience with various Bandit equipment.
Physical Requirements:
- Frequently sit for extended periods of time.
- Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend.
- Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
- Occasionally required to use personal protective equipment (PPE) to prevent injury.
- Occasionally lift 30 pounds.
Bandit Industries, Inc. is a manufacturer rich with vision, enthusiasm, and extraordinary employee pride. Many Bandit employees have ten or more years of service, with most management roles being filled from within.
Bandit Industries, Inc. is an Equal Opportunity Employer. The policy of Bandit is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, Veteran Status, sexual orientation, genetic information of any other protected category by state and federal laws.
Bandit is proud to be a Veteran-Friendly Employer (VFE). Established in 2013, the Veteran-Friendly Employer Program recognizes Michigan employers who makes a concerted effort to attract veterans, active Guard and Reserve members, and transitioning military personnel to their workforce. Visit www.michiganveterans.com for more information.
