Job Title: Fulfillment Manager
JOB DESCRIPTION
Job Summary:
A Fulfillment Manager is responsible for overseeing all activities related to order processing, picking, packing, shipping, customer service, and inventory coordination to ensure accurate and timely fulfillment of orders. They will ensure operational efficiency, maintain high accuracy standards, and drive continuous improvements across fulfillment workflow. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.
Duties and Responsibilities:
- Oversee daily fulfillment operations, ensuring orders are processed accurately and shipped on time.
- Monitor workflow and assign tasks to fulfillment staff to maintain productivity and efficiency.
- Develop, implement and maintain standard operating procedures related to order fulfillment.
- Collaborate with inventory teams to resolve discrepancies and ensure product availability.
- Maintain high level of order accuracy, quality control, and compliance with company standards.
- Analyze fulfillment performance metrics and identify opportunities for improvement.
- Forecast staffing needs and participate in hiring, training, and performance evaluations.
- Lead continuous improvement initiatives to streamline processes and reduce fulfillment errors.
- Oversee and direct warehouse inventory counts, ensuring results are accurate, timely, and compliant with Bandit requirements
- Address and resolve issues in a timely manner.
- Other duties as assigned
Qualifications and Education Requirements:
- Bachelor’s degree in related field preferred but not required
- Six (6) or more years of experience in leadership
- Six (6) or more years of experience in manufacturing and sales
- Excellent written and verbal communication skills
- Excellent customer service skills
Physical Requirements:
- Frequently stand, walk, push, pull, stoop, pinch, grasp, and/or bend
- Requires employee to work both inside/outside in heat/cold, and/or wet/humid conditions.
- Frequently required to use personal protective equipment (PPE) to prevent injury.
- Frequently lift 50 pounds
- Occasionally lift 60 pounds
