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Technician - Field Service
#26-19
Novi, Michigan, United States
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Job Description
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers.
IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
Responsibilities
Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems.
Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers.
Provide remote service and visual support as required to ensure optimal product performance
Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas
Support sales related activities and customer communication as needed
Requirements
Education and Experience
Associate's degree, technical certificate/degree, or technical equivalent
3-5 years laser, photonics or other sophisticated capital equipment field service experience
Skills
Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
Technical reading, writing, and schematics comprehension experience
Exceptional customer service skills
Command of the verbal and written English language
Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
A highly functional individual both independently and within a team environment
Travel
Up to 80% travel may be needed depending upon customer needs.
Valid drivers license required
Physical Requirements
Ability to lift and carry up to 50 pounds
Ability to work on a ladder safely
Benefits
As an employee, your benefits may include:
Paid vacation and sick time
12 paid holidays each year
Medical, dental, and vision insurance plans with options for HSA/FSA
Paid basic life and AD&D Insurance
Short-term and long-term disability insurance
Tax-free expense accounts for health, dental, and dependent care
401(k) plan with matching
Employee Stock Purchase Plan (ESPP)
Tuition reimbursement program
Employee Assistance Program (EAP)
Annual Discretionary Bonus eligibility
Adoption Assistance
Pet Insurance
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Location(s)
46695 Magellan Drive, Novi, Michigan 48377, United States
Employment Type
Non-Exempt
US Benefits Information
Pay Range:
The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.
Other Compensation: Employees in this role are eligible for additional rewards which could include:
Annual Discretionary Bonus or Sales Bonus as Applicable
Equity awards as applicable
Benefits Provided: All Regular* US employees receive:
Paid vacation time accrued based on years of service
Paid sick time
12 (twelve) Paid Holidays Each Calendar Year
*Prorated for reduced hour schedules
Additional Benefits Offered: IPG also offers access to:
Medical, dental, and vision insurance plans with options for HSA/FSA
Dependent Care FSA
Paid Basic Life and AD&D Insurance
Short-term and Long-term Disabilityinsurance
401(k) plan with Company matching
Employee Stock Purchase Plan (ESPP)
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Adoption Assistance
Pet Insurance
Parental... For full info follow application link.
"Equal Opportunity Employer / Affirmative Action M/F D/V
IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email
[email protected] opens an email client applicationto request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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