The Grand Traverse Resort and Spa located in Traverse City, MI has openings for 5 full time temporary Recreational Service Agents, $14.21/hr to $15.00/hr ($21.32/hr to $22.50/hr O.T.) from 4/1/2026 to 11/30/2026. Responsible for monitoring who uses facility and ensures that the members/guests are registering and using facility properly; Responsible for cash/credit transactions during the purchase of food and merchandise; Check in members and guests upon entering the Spa; Monitor facility use (ensure everyone entering the health club should be here and services offered such as tennis, kids activities, aerobics and aquatic are paid for and in proper use); Daily requirements include regular checks of the physical condition/appearance of the Spa facilities, stocking, ordering, and daily cleaning; Dispense locker keys and towels; Report missing locker keys to assistant health club manager; Answer phones; take messages for people who are unavailable; Take reservations for court times, lessons, childrens activities, and various other activities; Print membership cards and/or schedule picture taking times; Be prepared at shift change to pass on important information that the person coming on may need to more effectively do their job; Attend monthly all staff meeting and monthly desk staff meeting; Know all safety procedures and how to act on them; Report immediately any equipment or other safety issues to the appropriate department or person in charge (i.e. Housekeeping, Security, Engineering, etc.); Continuously promote the Spa by obtaining potential client information and referring all inquiries to the membership department; Be knowledgeable about the Resort and Spa and surrounding area as well as the health club; Supply excellent, enthusiastic customer service to all clientele; Collection of membership fees and distribution to executive office on a daily basis; Sell retail, deli and Spa treatments (up sell); Good rapport with fellow employees and reflect positive attitude.
Must be capable of lifting/pushing up to 25 lbs. Must be able to quickly move arms, hands, and fingers to grasp; manipulate, write, type, and assemble objects. The ability to walk; sit; stand for extended periods of time; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The ability to comprehend and follow directions while effectively handling stress and difficult situations/interactions while also remaining focused and professional. Organized with attention to detail.
No experience req. Maintain professional appearance and uniform standards based upon the Resort policies and/or standards. The specific days and hours of work will vary depending on scheduling and business volume but will generally be 5 days per week, weekends and holidays are not guaranteed off. This position will work one of the following shifts, 8:00 am to 4:00 pm, 9:00 am to 6:00 pm, 11:00 am to 7:00 pm, or 1:00 pm to 9:00 pm. The business is open 7 days per week, 365 days per year including weekends and holidays. Modifications to the employees’ schedule may be made based upon business needs and volume. Advanced notice of this need may not always be possible, but all attempts will be made to communicate these changes as soon as possible.
In accordance with applicable Michigan state law, Earned Sick Time Act 338, employers are required to provide earned sick time to their employees. The amount of paid sick leave provided may vary depending on the size of the business.
This posting is being made in connection with an application for H-2B workers.
Employees are paid every two weeks. A single workweek (Thursday to Wednesday) will be used to compute wages due and overtime calculations. The employer will make all deductions from the worker's paycheck required by law but will make no other deductions unless authorized by the employee; for example, rent and rent deposit deductions
Work tools, supplies and equipment will be provided without charge or deposit. Employees may purchase discounted meals in the employee cafeteria. Discounts are available at the Resort amenities (I.E.. Food & Beverage, Golf, Spa, Retail, etc).
If required by prevailing law the employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period. H-2B workers will be reimbursed in the first workweek for all visa, visa processing, border crossing, and other related fees, including those mandated by the government (excluding passport fees) incurred by the worker. If the worker completes 50% of the work contract period, employer will reimburse the worker for transportation and subsistence from the place of recruitment to the place of work. Upon completion of the work contract or where the worker is dismissed earlier, employer will provide or pay for worker's reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Daily subsistence will be provided at a rate of $16.28 per day during travel to a maximum of $68.00 per day with receipts.
The employer does have a limited number of shared housing units available for rent by seasonal employees at a cost to the employee of $10.00-$15.00 per day or $70.00-$105.00 per week. A refundable $400 housing deposit is required minus a $25.00 cleaning fee.
The Resort does not provide transportation to/from work during the term of employment. The distance from employee housing to the employees main resort work location varies, but on average is a 15-20 minute walk.
This job order, including its wage and working terms and conditions, is contingent upon prevailing legal interpretations of federal H-2B immigration and FLSA employment law, including Department of Labor and Department of Homeland Security regulations. If any such prevailing law is rescinded, superseded, vacated, or substantially modified, then the employer will accordingly revise any affected term.
The Grand Traverse Resort and Spa
100 Grand Traverse Village Blvd
Acme, MI 49610
(231) 534-6000
[email protected]
