Shift Lead: Maintain shift labor, provide customer service, and resolve any customer complaints, assist with make and finish line when needed, maintain a positive work environment.
Currently hiring for Marysville, MI and Fort Gratiot, MI locations.
If you are an enthusiastic leader with a passion for food and customer service, we would love to have you join our Tropical Smoothie Cafe family! Apply today and start making a difference in our cafe and the community.
About Us:
Tropical Smoothie Cafe is a vibrant, fast-casual restaurant offering delicious smoothies, wraps, sandwiches, and bowls made from fresh, high-quality ingredients. We are dedicated to providing a positive and enjoyable experience for our customers while fostering a fun and rewarding work environment for our team.
Job Overview:
As the Shift Lead at Tropical Smoothie Cafe, you will be responsible for overseeing the daily shift labor, ensuring exceptional customer service, managing staff, and creating a positive and productive work environment. Your leadership will be critical in maintaining the high standards of quality and service that our brand is known for.
Key Responsibilities:
- Oversee Day-to-Day Operations: Support efficient and smooth operations of the store, including managing shift labor, and cleaning.
- Customer Service Excellence: Lead by example to provide outstanding customer service and address customer concerns or feedback in a timely and professional manner.
- Inventory and Ordering: Maintain accurate inventory levels, monitor stock levels, and place orders as necessary to ensure the cafe operates without interruptions. Manage waste and spoilage to minimize costs.
- Team Leadership and Training: Recruit, hire, and train new team members, ensuring they are knowledgeable in all operational processes. Conduct ongoing training and provide feedback to help employees grow and improve.
- Employee Scheduling and Supervision: Create work schedules, monitor attendance, and ensure proper staffing levels to meet the needs of the business. Supervise and motivate team members to perform their best.
- Maintain a Positive Work Environment: Foster a collaborative and positive team culture that encourages open communication, teamwork, and mutual respect.
- Sales and Profitability: Meet or exceed sales targets by implementing marketing initiatives and upselling products. Monitor financial performance and implement strategies to improve efficiency and profitability.
- Health and Safety Compliance: Ensure that all food safety standards, cleanliness, and health codes are met consistently. Conduct regular inspections of kitchen and dining areas to maintain compliance.
- Problem-Solving and Conflict Resolution: Address any operational or employee issues promptly and professionally, ensuring that the work environment remains positive and productive.
Qualifications:
- Experience: Minimum of 2-3 years of management experience in a fast-casual or restaurant setting preferred.
- Leadership Skills: Strong leadership and team-building skills with the ability to motivate and manage a diverse group of employees.
- Customer Service Focus: Passion for delivering exceptional customer service and ensuring an excellent experience for every guest.
- Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively with employees, customers, and upper management.
- Organizational Skills: Strong multitasking and time-management skills with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
- Knowledge of Food Safety Standards: Understanding of food safety regulations and experience in maintaining health and safety compliance in a food-service environment.
- Positive Attitude: Friendly, energetic, and approachable with a passion for creating a fun and energetic atmosphere.
- Flexibility: Ability to work evenings, weekends, and holidays as needed.
Physical Requirements:
- Ability to stand for extended periods and lift up to 50 lbs.
- Comfortable working in a fast-paced, dynamic environment.
