This position will actively participate in assisting installation and repair (service) technicians in providing accurate and timely installation and service of broadband products to subscribers such that the Company's quality and customer service standards are maintained. WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture? Duties and Responsibilities: Crucial responsibilities include but are not limited to those listed below: * To help develop installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and efficiency requirements * Assists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry * To help and assist the daily activities of technicians so that coverage is at a maximum during peak hours to maintain timely service * Assure that any errors in installation or service are promptly resolved * Ability to optimally connect with customers, management, supervisors, employees and installation and service partners (contractors). * Works with managers, supervisors and employees to promote a positive attitude and good employee morale. * Maintains a professional appearance and appropriate behavior at all times * Maintains good attendance * All other duties as assigned Qualifications: To perform this job optimally, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Position requires a high school diploma or equivalent. Basic knowledge of electronics and solid understanding of the operation of an HFC network are required. Two to four years of experience and related associates' degree (or equivalent in training and experience) is preferred. Experience/Skills Needed: * Able to present technical information to a non-technical audience * Able to work independently * Able to accurately measure distances using tapes and other measuring devices * Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDR * Able to prioritize and coordinate assignments and responsibilities * Able to accurately maintain records, logs, reports, work orders, etc. * Able to operate office equipment, fax, copier, etc. * Able to handle partner concerns and time-critical issues * Able to read street maps and system design prints. * Able to work flexible hours as the need arises including evenings, weekends and on-call shifts * Must have a valid driver's license and good driving record Digital Literacy: Basic digital literacy are required including internet and email All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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