Overview
Who WE Are:
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:
We create trust
We are team players
We apply a can-do attitude
We create innovative solutions
Patient Care Coordinator Purpose Statement:
To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.
Responsibilities
Essential Job Functions: This role would be in Davison, MI and move to Imlay City in October
Drive Patient Appointment and Clinic Revenue Generation:
Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
Make confirmation calls to ensure Patients are present at their scheduled appointment time.
Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife's vision; "Help More People Hear Better".
Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.
Manage Patient Relationship and Community Engagement:
Become a subject matter expert and execute all HearingLife operational process and procedures called "All The Right Things" including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
Support the organizations vision to "Help More People Hear Better" by participating in community outreach programs such as Campaign for Better Hearing.
Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.
Administrative Functions:
Handle Insurance and Managed Care Benefit
Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
Maintain patient files in accordance HIPAA & legal compliance regulations
Master the required computer skills including CRM database
Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
Submit daily end of day reports to corporate partners
Ensure all patient documents are completed timely and accurately
Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
Process CareCredit applications, where applicable by state law
Maintain an accurate record of clinic inventory
Order and maintain clinic supplies
Answer phone calls, emails, return calls and patient follow-up calls
Partner with Provider to ensure office is clean and well-maintained
Be a company ambassador with new hire referrals
Pay: $14-$19 per hour plus commissions
Qualifications
Education and Experience:
High School Diploma or equivalent; Associates degree preferred but not required.
Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
Outstanding planning and organizational skills.
Superior multi-tasking and time management discipline.
Ability to work independently and collaboratively with staff and support services.
Travel:
This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.
Role starts in Davison, MI and moves to Imlay City, MI in October
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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