We are looking for an Implementation Consultant to join our Professional Services team at Clarivate. In this position you will play a key role in the delivery and support of Innovative and Ex Libris Resource Sharing products for libraries around the world!
This position is a multi-functional role, where you will have the opportunity to develop ongoing relationships with our customers in support of our industry leading systems like Rapido, RapidILL, and INN-Reach. Your responsibilities will include customer consultation and requirement analysis, system configuration, data analysis, project coordination, and support for post-implementation issues. If this sounds like an opportunity you are interested in, we would love to talk to you!
About You - experience, education, skills, and accomplishments
Bachelor's degree or equivalent relevant work experience
5+ years of relevant industry experience.
It would be great if you also had...
Preferably two years' experience in structured libraries or implementing software in a SaaS environment.
Project management working across multiple tasks
Experience working in a client facing role
Data analysis and technical skills required to successfully configure Resource Sharing systems for libraries.
What will you be doing in this role?
Works with other members of the Resource Sharing Team to provide service and support to Rapido, RapidILL, and INN-Reach customers
Assists in the configuration of library systems for participation in various Resource Sharing systems
Assists in the analysis of data from third-party library systems and profiles to facilitate the participation of libraries using non-Clarivate ILS platforms in Resource Sharing systems
Configures Resource Sharing systems to support Clarivate and non-Clarivate member library systems
Analysis and remediation of pre- and post-live customer change requests, to maintain optimal configuration and operation of Resource Sharing systems
Investigation and remediation of technical and application support issues reported by both live resource sharing systems and in-flight resource sharing implementations
Provides basic project management, to include project schedule creation, coordination with customers and internal team members, etc.
Serves as the primary point of contact with the customer
Manages tasks and projects to completion, balancing client and company objectives
About the Team
This team of six consultants approach work with a positive attitude, enthusiasm, and skill, working collaboratively to ensure libraries can share resources. Clarivate's present growth provides for a variety of opportunities for personal achievement and career advancement in a fast paced and flexible continuous learning environment.
Hours of Work
This is a full time, permanent position with core business hours in your time zone with the flexibility to support global clients in other time zones as needed.
This position is hybrid with 2-3 days on site located at any of our US offices.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
