The Emergency Department is committed to the provision of high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals to join our clerical team and share our goal of creating the ideal experience for our patients, families and staff.
The Emergency Department Patient Services Associate (EDPSA) is an essential member of the Emergency Department team, delivering clinical and operational support to achieve the highest levels of patient, staff, and faculty satisfaction for Michigan Medicine Emergency Department (ED) including Adult Emergency Services and the Emergency Critical Care Center.
- First point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience.
- Create new visit record in MiChart for each patient upon arrival to ED, performing detailed search to ensure error free process.
- Coordinate and expedite patient transfer to inpatient unit by utilization of MiChart and paging in collaboration with ABCC, nursing (inpatient/ED), and transport services.
- Facilitate process for patient transfer from outside hospitals to the ED, manage calls from referring physicians, create visit and transfer note, connect the referring physician to the Unified Transfer Center (UTC).
- Facilitate process for patient transfer from ED to OSH, receive bed assignment, facilitate nursing handoff, arrange for ambulance transport, ensure necessary consent forms are signed and provided to ambulance team transporting the patient to OSH.
- Initiate and track critical team activations per protocol.
- Provide complex call center function by screening, routing, and/or responding to all inbound ED calls.
- Execute the retrieval and electronic input of all necessary patient records from external facilities ensuring continuity of care for ED patients.
- Monitor nurse call system responding to patient requests for assistance and activating patient care team as needed.
- Ensure effective team communication, internal and external by communication device distribution, attending pager assignments and nursing SANS assignments.
- Receive notification of critical lab results from pathology, identify relevant patient in MiChart and notify the responsible nurse.
- As Unit Host, collaborate with Guest Services Specialist and clinical team to manage visitor flow.
- Ensure effective flow of information to patients and families/visitors by promptly addressing or relaying questions or concerns to appropriate members of the care team.
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