Website: www.centralcityhealth.com
Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.
Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect. Our Core
Values: CCH is guided by a set of values in fulfilling our mission.
Some of our values include:
- An environment that supports health and recovery.
- Person centered principles in the delivery of care.
- An environment characterized by cultural sensitivity, integrity, teamwork and trust.
- A commitment to service excellence and continuous quality improvement.
- Persons served take both an active part in their treatment and the organization.
- An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door
You Get
- 14 Paid Holidays Annually.
- 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
- Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
- Company-Paid Life Insurance.
- Retirement Savings 403(b).
- Tuition Reimbursement.
- Continuing Education Allowance
GENERAL DESCRIPTION Central City Health is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism in order to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks where communicating with members, scheduling appointments, processing documents, a strong commitment to customer service, and data entry is a substantial and essential part of the job. The Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services.
RESPONSIBILITIES
1. Ensures all actions, job performance, personal conduct and communications represent the organization in a highly professional manner.
2. Maintains a commitment to the achievement of quality health care services through good communication and by maintaining member rights, safety, privacy, and confidentiality.
3. Greets members/clients & visitors with a smile and provides them with the appropriate information.
4. Schedules members/clients’ appointments appropriately per protocol to manage clinic workflow and keep wait times to a minimum. When scheduling appointments by phone, obtain/enter member name, DOB, address and insurance information.
5. Verifies insurance coverage, provider/staff member designation and required documents are current prior to the scheduled appointments. Upon member arrival, confirms members/clients’ identity using photo ID and scans both ID and insurance cards into the EMR for verification at each visit.
members/clients of significant delays that will result in extended wait times.
Dental Care
1. Schedules patient appointments appropriately per dental center protocol to manage center workflow and keep wait times to a minimum. When scheduling appointments by phone or in person, obtains/enters patient’s name, DOB, address and insurance information.
2. Verifies and enters insurance coverage and PCP designation three (3) days prior to scheduled appointments. Upon patient arrival, confirms member identity using photo ID and scans both ID and insurance cards into the EDR for verification at each visit.
3. Ensures that patient completes necessary forms and documentation before, at initial and subsequent patient visits. Enters and scans patient information into the electronic patient record.
4. Assures patients are scheduled in the appropriate procedure slot on the scheduling template.
5. Ensures that all patients have a signed Consent to Treat (electronically signed) and update annually.
6. Ensures that all patients have a signed appointment attestation to be signed upon arrival for each appointment.
7. Presents treatment plans for proposed services to patients and has patients sign each presented. Provides a copy of the signed treatment plan to patient and keeps original in patient’s electronic record.
8. Collects copayments and other fees as indicated before treatment is started on the day of appointment; ensures that appropriate fee assistance applications are completed, if applicable.
9. If patient does not have dental insurance, provide a sliding fee scale for dental services based on patient's annual income.
10. Create daily/monthly production, revenue, practice status reports and learns/understands the actions needed to improve the daily/monthly numbers.
EDUCATION AND EXPERIENCE
- High School Diploma or GED equivalent require
- Two (2) years of recent dental front office experience required.
- Demonstrated proficiency with Microsoft Office, databases, and patient electronic medical record systems (preferably Denticon).
- Knowledge of the techniques of receiving calls, making appointments, giving information, and explaining instructions and guidelines.
- Knowledge of office practices, procedures, and equipment, correct English usage, spelling and punctuation, and composition of business letters, minutes, reports, charts, and numerical and tabular material.
- Ability to communicate effectively, both orally and in writing.
- Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
- Ability to provide customer service to clients and their families warmly, addressing their needs and concerns with compassion and professionalism.
