Location Support Representative - Kendall Electric
About The Kendall Group
The Kendall Group seeks a talented, creative, self-motivated individual for our Location Support Representative position for Kendall Electric, a division of The Kendall Group. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Territory/Location Manager, the Location Support Representative role will be primarily responsible for directing incoming calls, greeting customers, and general office support.
Exciting work you will do:
The essential duties and responsibilities of the Location Support Representative position will consist of, but are not limited to, the following:
Directing incoming calls
Greeting customers
Utilizing Microsoft Office systems
Maintaining and supporting business processes
Processing payments
Establish relationships with customers and team members
Creating detailed reports
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and Collaboration
Decision Quality
Displaying Technical Expertise
Time Management
Safety Conscious
What you'll need:
Work Experience: Two Years of Receptionist/Office Assistant Experience
Education: High School Diploma or GED equivalent
Analytics/Computer Skills: Prior experience and familiarity of multi-line switchboard and Microsoft Office Systems: Excel, Word, Teams, and Office
Organization Skills: Excellent work ethic, good verbal, time management and communication skills; ability to work independently and as a part of a team; ability to multi-task
Cross-functional skills: Ability to work effectively in a team environment and through the direction of a Territory Manager; work well with others, and ability to explain your work and/or train them on your efforts
Communication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Ability to frequently sit
Physical Environment: Normal Office Environment
Qualifications we prefer but don't require:
Three+ years of recent Office Assistant or Receptionist experience
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
