DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we're more than a leading energy company... and working at DTE is more than just a job.At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE.Together, we can achieve great things.
Testing Required: Not Applicable
Employment Sponsorship: This position is not eligible for visa sponsorship currently.
Hybrid Role: Must be able to come on-site periodically and reside a commutable distance from the assigned work location.
Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.
Job Summary
Collects data and provides support in the preparation of strategic or tactical marketing initiatives. Provides analytical input and recommendations with regard to existing and/or potential product/ service markets, established and potential customers and/or competitors. May provide economic analyses, assist in the preparation of sales forecasts, and/or assist in the tracking of sales performance versus objectives. May be responsible for managing external vendor relationships to ensure effective program results and meet performance metrics.
Key Accountabilities
Gathers data, performs statistical and numerical analysis to understand customer needs, identify revenue generation opportunities and support marketing and improvement plans
Analyzes, documents, and maintains files of customer, project and campaign information including goals and results
Accesses customer systems to produce reports to support principal level employees and leaders.
Completes projects as assigned by principal level employees and leaders.
Provides guidance, expertise and participates in the training of internal and external (vendor) staff.
Uses continuous improvement tools to identify defects and improve processes
Prepares internal and external presentations
May design, develop and/or implement and manage marketing programs and/or strategies to support a particular product, service and/or market sector.
Works closely with technical teams and/or vendors to develop marketing strategies and programs. Leverages customer databases in the process.
In addition, Marketing Analyst- Vendor Services Consultant:
Oversees Call Center operations (monitors, trains internal and external call center personnel, provides feedback, coaches, etc.)
Responsible for the development of inbound call forecast and tracking call statistics
Provides guidance, expertise and participates in the training of internal and external vendor staff
May require FERC gas training
Minimum Education & Experience Requirements
Bachelor's degree in Business, (or a business-related discipline), Economics, Marketing, Engineering, or a related discipline and 3+ years of relevant work experience in data analysis, market research, market/business planning, project/program management/forecasting.
Marketing Analyst - Vendor Services Consultant: 3+ years of experience in data analysis, market research, market/business planning, project/program management/forecasting, call center operations and HPP programs and services.
Other Qualifications
Analytical and problem solving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations.
Effective verbal and written communication skills, including individuals at all levels, inside and outside the Company.
Proficiency in the following software applications sufficient to apply/support them with minimal instruction or guidance: Microsoft Office Suite (Word, Excel and PowerPoint). This level of proficiency is typically attainable through 3+ year(s) of substantive experience with these applications.
Flexibility and the ability to work with shifting priorities; embrace new/evolving responsibilities.
Initiates new ideas and approaches; challenges prevailing practices and approaches with reasonably sound alternatives.
Knowledge and experience in continuous improvement processes, with a focus on customer satisfaction
3+ years of experience in customer service training or coaching roles, preferably in a call center or service-oriented environment
Preferred Experience
Proven ability to conduct effective one-on-one coaching sessions that drive performance improvement and employee engagement.
Strong understanding of customer service best practices and quality standards, with the ability to implement and maintain them across teams.
Experience creating, refining, and implementing call scripts or customer interaction guidelines to ensure consistency and excellence in service delivery.
Exceptional communication and interpersonal skills, with a demonstrated ability to motivate and inspire team members.
Demonstrated emotional intelligence... For full info follow application link.
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
