How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.
Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?
Duties & Responsibilities
Support TRUMPF customers in North America as a part of the technical service group.
Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.
Complete basic retrofits, software installations and customer training.
Complete paperwork on time with high quality
Work independently to resolve technical problems and maintain good relationship to customers
Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
Adhere to all company guidelines
Any additional responsibilities as deemed necessary by management
Must be located, or ability to relocate, within 45 minutes of a major International Airport
Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.
Travel
100% travel both domestically and internationally as required.
Education & Experience
Two-year technical degree in engineering or related field preferred, or combination of training and work experience
2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience and high level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required.
Experience with TRUMPF equipment considered advantageous.
Previous experience with hand tools and measurement tools required
Must have strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.This contact information is for accommodation requests only and can not be used to inquire about the status of application.
TRUMPF is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without regard to race, color, religion, sex, marital status, national origin, ancestry, age, past or present history of mental disorder, physical, or learning disability, mental retardation, sexual orientation, genetic information or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
