About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Warranty Business Manager will serve as the warranty end-to-end process lead while providing clear communications and establishing and managing critical process KPI's including claim audit performance and SOX compliance. As the single point of contact, this individual is responsible to ensure organizational alignment with warranty related business priorities, building strong cross-functional partnerships ultimately exceeding standard business expectations. This individual must exhibit strong problem-solving skills, with the ability to manage multiple projects simultaneously.
Responsibilities
Oversee all aspects of the warranty end-to-end business processes
Manage the day-to-day activities of specific warranty programs including warranty claim audits, audit corrective action, adjudication approvals, part return audits, and subsequent No Trouble Found projects
Manage critical warranty process documentation through periodic updates and optimization efforts with cross-functional teams
Own warranty policy development and updates including program specific warranty guides, extended warranties, and certified pre-owned warranties
Operationalize warranty polices for our service partners through guidebooks
Ensure warranty infrastructure meets all requirements including SOX and legal aspects of adjudication, claim documentation, and reporting for all downstream stakeholders
Establish strategic plans, policies, and procedures at all levels to deliver with exceptional quality
Ensure SOX compliance though proper control documentation, implementation and monitoring
Lead appropriate SOX control reviews with leadership
Monitor and improve warranty process KPI's and drive organizational awareness and delivery
Train, coach and develop, and inform our employees on how we can exceed expectations for overall warranty processes
Qualifications
Bachelor's in Engineering or Business or equivalent Degree, Masters Preferred
8-10 years' experience with demonstrated leadership in Quality and/or Warranty Management
Knowledge of AIAG, APQP, VDA and related tools
Demonstrated leadership in driving business process improvements
Ability to manage multiple projects across varying geographic locations simultaneously
Willingness to work in a strong cross-functional environment
Comfortable working in a manufacturing / production environment
Travel 20%
Pay Disclosure
Salary Range for Illinois and Michigan Based Based Applicants:$140,600 - $175,800(actual compensation will be determined based on experience, location, and other factors permitted by law).
Salary Range for California Based Based Applicants:$154,000 - $192,500(actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary:Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or deomestic partner, and children up to age 26. Full Time Employee Coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at
[email protected] Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at
[email protected].
