Description
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more! If you have at least 3 months of PEP experience you will receive a $750 sign on bonus!
In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.
Essential Job Functions:
Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
Resolve guest concerns with attentive service recovery
Physical Demands:
Ability to lift, carry, push or pull 10 lbs
Standing and moving about in the guest services and restaurant/bar areas throughout the shift
Primarily standing for majority of shift
Qualifications:
Education:
High school diploma or its equivalent
Experience:
Hotel experience preferred
1-year experience as a Guest Services Agent required
Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
Basic mathematical skills to prepare financial reporting
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
CPR/First Aid Certification
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
EEO/ Employer AA/V/D
