Join Mercantile Bank as a Full-Time Loss Prevention Specialist and immerse yourself in a dynamic environment that champions innovation and excellence. This role provides an exciting opportunity to leverage your technical skills and analytical capabilities! Work in a high-energy, collaborative, and customer-focused team, making this position not just a job but a thrilling career journey.
Primary responsibilities:
- Investigate incidents of fraud or theft
- Support compliance initiatives and manage files
- Use your attention to detail skills to generate and analyze reports to stay ahead of potential fraud
You'll enjoy the flexibility to adapt your schedule, fostering a work-life balance that promotes creativity and productivity. After training, you may have the opportunity to work two days from home per week. Don't miss your chance to be part of our team in our newly renovated Park East Office in Grand Rapids, MI.
A little about us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.
You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.
Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Your day as a Loss Prevention Specialist
As a new loss prevention specialist at Mercantile Bank, you can expect a role that involves viewing and decisioning high dollar and other "on us" items on a daily basis. You will process affidavits of forgeries and alterations as needed and place Reg CC holds on identified risk area deposits that pose a financial risk to the Bank. You will work in tandem with other departments to address fraud and possible solutions (including ID Theft, Account Takeover, Counterfeit instruments, etc.) while aggregating information from various sources to obtain needed information on potential fraud. You will work closely with the Loss Prevention Mgr./Asst. Mgr. and Fraud Analyst ensuring they are made aware of SAR reportable events.
You will process garnishments, levies and subpoenas and other legal requests submitted to the Bank.
You will also process the activations, deactivations and modifications of access cards as needed.
You will at times send out branch wide communications relating to real time fraud events as well as communications that make Bank Employees aware of new or existing fraud situations and scams.
What we're looking for in a Loss Prevention Specialist
To excel as a Full-Time Loss Prevention Specialist at Mercantile Bank, candidates should bring 1-3 years of relevant banking or business experience, preferably with Mercantile Bank. Knowledge of check and electronic fraud would be a great start into a position that will provide more opportunities to learn.
Successful applicants will possess technical skills in utilizing software tools crucial for managing BSA compliance, Fraud reporting, and government activities related to fraud investigation. Attention to detail is paramount, as is an analytical mindset to evaluate and respond to potential risks effectively. Excellent problem-solving abilities and a collaborative spirit will foster teamwork while enhancing our customer-centric approach.
In this role, your commitment to integrity and accountability will be key to maintaining our bank's reputation as a secure financial institution.
