Join our fast-growing team at Mercantile Bank as a Part-Time Live ATM Banker and experience the excitement of providing exceptional customer service with the ability to work a hybrid remote schedule after the initial training period. This position can be based in Alma or Wyoming, MI. Not sure what a Live ATM is? Think virtual meeting paired with an ATM machine.
Primary Responsibilities
- Assist customers from all over the state of Michigan with their Live ATM transactions and inquiries.
- Utilize technology to assist customers virtually!
- Wow customers with your problem solving and ability to think "outside the box (or ATM machine).
A little about us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.
You'll be rewarded for your expertise through competitive compensation, bonus programs, vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.
Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Your day to day as a Live ATM Banker
As a Part-Time Live ATM Banker at Mercantile Bank, you will play a crucial role in providing exceptional customer service by addressing customer banking needs through the Live ATM platform. Your responsibilities will include verifying customer information, processing various transactions, promoting Mercantile products, and ensuring compliance with security protocols. Collaborating with the retail banking team, you will enhance service quality and sales opportunities while building lasting customer relationships in a virtual setting. With a focus on resolving complex issues, educating customers on Live ATM functionalities, and staying updated on financial products, you will contribute to a seamless banking experience.
By utilizing technology and demonstrating professionalism, you will uphold the bank's standards and meet customers' evolving needs effectively.
This is an exciting opportunity to be part of a growing team. We currently have 33 Live ATM machines across the state of Michigan with 5 more coming this year!
What we're looking for in a Live ATM Banker
To excel as a Part-Time Live ATM Banker at Mercantile Bank, you must possess strong verbal and written communication skills to interact effectively with customers in a virtual setting. Your ability to stay organized, pay attention to detail, and manage time efficiently will be crucial in processing transactions accurately and meeting deadlines. With one to three years of experience in customer service, call center operations, or the financial industry, you will bring valuable insights into the role.
Demonstrating exceptional interpersonal skills and a customer-centric approach, you will thrive in a fast-paced environment while maintaining professionalism and delivering top-notch service. Your adaptability and problem-solving abilities will be essential in resolving customer inquiries and ensuring a positive banking experience.
Schedule
3 days per week 11am-6pm and every other Saturday from 9am-1pm. You'll be expected to be in-office for the first few months while you're learning the features of the various systems and problem solving the needs of customers. After you're comfortable with the systems, processes, and Mercantile products and services you will have the opportunity to work from home 2-3 days per week if you wish. You must be able to come into the office at least once a week.
