Company Overview
At Haworth, we're not just creating office furniture; we're shaping dynamic workspaces. As a global leader in workspace solutions, we're on a journey to redefine the future of work. Our headquarters in Holland, MI, is the hub of innovation, and we're seeking a visionary leader to join us.
Culture of Innovation: Join a company that values innovation and empowers its employees to think outside the box.
Global Impact: Contribute to the global success of a company that is redefining workspaces worldwide.
Career Growth: This isn't just a job; it's a career journey. We provide opportunities for professional development and growth.
HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark and reach your full potential within a culture of connectivity. Since its inception in 1948, our company has revolved around inspiration, originality, advancement, and the people who drive it. At Haworth, you'll find a family-owned business with a global point of view, and a set of values that define our business behavior, inform our decisions, and communicate our brand.
Here at Haworth, our members enjoy the following benefits, many from their first day of employment:
4 weeks paid time off and an option to purchase an additional week
Earned Sick Time
Priority Health Insurance
Well-equipped on-site gym open 24 hours
401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7%
Annual bonus programs
Company provided Short Term Disability, Long Term Disability & Life Insurance
Tuition Reimbursement program
8 hours of paid volunteer time off
Zero waste to landfill company which provides personal on-site recycling drop-off
Job Summary
We are looking for an IT Service Desk Analyst on 3rd shift for our Holland, MI headquarters. This position typically works 9:00pm to 7:30am Monday through Friday with occasional overtime.
As an IT Service Desk Analyst you will:
Provide comprehensive IT support for programs, policies, systems, and procedures, resolving issues with IT knowledge and contributing to process improvements. Collaborates with IT team members to ensure efficient service delivery, handling phone calls, operations monitoring, password resets, and help desk duties. Responsible for account administration, including onboarding and account creation.
Job Responsibilities
Provide technical support to end users for hardware, software, and network issues.
Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions.
Monitor system performance, identifying and escalating issues that impact service availability.
Support IT infrastructure, including network devices and printers.
Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles.
Train junior support staff on IT support procedures, best practices, and technical skills.
Collaborate with other IT teams to resolve complex issues.
Must be able to perform all essential job functions with/without accommodation.
Uses office automation, communication, software, and tools used in Haworth office environment.
Performs other duties within scope as assigned.
Required Qualifications
High School Diploma or equivalent
Minimum 1 year experience supporting Information Technology (IT)
Military Equivalency at www.mynextmove.org/vets/find/military
Applicants must be able to work in Holland, MI without relocation assistance.
Applicants must possess an unrestricted right to work in the US to be eligible for this position.
Preferred Qualifications
Haworth experience
Customer service experience
Experience with SAP batch monitoring/BPA
Experience with Active Directory Account administration
As an EEO/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
