Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
As the Product Manager of DSM Residential product(s), you will be at the forefront of leading an Energy Waste Reduction program, managing investment that supports our Clean Energy Plan, and evolving the offering to drive cost effectiveness and operational excellence while improving customer experience.
The Product Manager is responsible for the success of their product, is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. The Product Manager harnesses cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures. Responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.
Essential Duties and Responsibilities
Create and maintain a multi-year product roadmap with priorities and feature sets that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc.
Ensure all internal/external stakeholders have clear alignment on the product vision, positioning, product strategy, etc. Implement strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys.
Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc.
Drive product goals; includes financial budgets, experience journeys, channel performance and marketing campaign performance. Manage week-to-week production operations; includes business partner (contractor) management, IT functions, experience design work and marketing activities. Develop and implement product objectives (e.g. MWH and MCF targets), track performance weekly and monthly. Manage evaluation and measurement of product demand, customer implications and energy impacts.
Understand the competitive and regulatory environment, navigate and influence the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery.
Promote customer centricity, ensuring that short term benefits and "nice to have" features do not distract from long-term success in a competitive marketplace. Ensure modern digital strategy and experience best practices through product engagement and lifecycle.
Co-design customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention.
Other duties as assigned or may be necessary.
Knowledge/Skills/Abilities
Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus.
Lead execution of product plans to deliverproduct results and achieve sector goalsthrough implementation contractors &internal partners.
Internal expertise regarding product criteriaand goals.
Develop multiple product strategies and plans.
Positive internal ambassador with ability topresent to leadership.
Recognize opportunities for and participatein problem solving around programchallenges and opportunities.
Able to present and serve on boards, and/orpolicy committees, task forces, workgroups.
Ability to balance multiple constraints to achieve business outcomes.
Ability to achieve positive regulatory outcomes and deliver on filing requirements.
Technically proficient based on product category (expertise in Demand Response/Demand Side Management).
Experience & Education
Bachelor's degree in Business Administration, Marketing, or Energy discipline with 2+ years' experience managing products, projects, or clean energy programs. [OR]
Associates degree in Business Administration, Marketing, or Energy discipline with 4+ years' experience managing products, projects, or clean energy programs. [OR]
High school diplomawith 6+years' experience managing products, projects, or clean energy programs.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
