Fraud Prevention Investigator
The Fraud Prevention Investigator works in the Enterprise Fraud Management Fraud Resolution Center and assists customers with claims of unauthorized activity on their accounts, Elder Abuse and Identity Theft. The investigator is the single point of contact for the customer, handling the fraud claim from start to finish. Responsibilities include determining the who/what/when/where/how the fraud occurred along with allocating the loss to the appropriate business unit and fraud loss account. In addition, the investigator handles fraud-in-progress phone calls occurring at Banking Centers and takes fraud prevention action steps to minimize losses. The Investigator is responsible for answering calls from internal and external customers, validating the legitimacy of transactions, collecting applicable documentation, dispositioning the case and recovery efforts.
Position Competencies
Successful incumbents possess timely decision making and problem-solving skills. They are action oriented, possess a great deal of integrity and are trustworthy. Ability to multitask, work under pressure and excellent time management skills are key.
Position Responsibilities:
Answers fraud related calls and accumulates information and documentation to complete the investigation. Writes narrative to document all steps of the investigation, complying with all documentation standards regarding case files.
Utilize computer and industry specific software on investigations or projects.
Prepare customer documentation for review and authorization.
Perform less-complex investigations under the guidance of experienced investigators.
Develop a liaison relationship with various business units.
Hours
The Enterprise Fraud Management Claims Center is open Monday - Friday from 8:00am - 6:00pm with a rotating evening schedule.
Position Qualifications
Bachelor's degree from an accredited university OR 2 years of combined bank and fraud experience
2 years of customer service experience
2 years of experience with MS Excel, MS Word, MS PowerPoint and email systems
Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours: 8:00am - 5:00pm Monday - Friday
Salary: To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
