Job Summary
Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.
Job Responsibilities
Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
Completing allocation changes, non-financial requests, form requests, web assist, etc....
Document call details accurately
Resolve customer service-related issues
Accountable to build/maintain effective relationships with customers
Other duties as assigned
Required Qualifications
Mortgage Industry Customer Support
Contact Center experience
Minimum Qualifications
High school diploma, general education degree or equivalent
Basic understanding of mortgage industry preferred
Customer service aptitude and orientation
Excellent decision-making skills with the ability to solve problems to find "win-win" solutions
Exceptional interpersonal and communication skills and ability to build rapport
Must have knowledge of and/or ability to maneuver through multiple information screens
Excellent troubleshooting skills, search skills, ability to approach problems logically
Preferred Skills: Good verbal and written Communication Skills. Strong keyboard and typing skills required
Excellent written and verbal communication skills
Self-starter with excellent teamwork skills and an innate sense of urgency
Ability to multi-task, prioritize, and manage time effectively
Open to coaching and constructive feedback to become more effective and improve performance
Salary and Other Compensation:
Applications will be accepted until April 12, 2025.
The hourly rate for this position is between $18.00 - $30.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and
subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
* Life & Disability Insurance
* Group health dental & Wellness
* Sick Leaves
* 401(k) plan and contributions
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
