Mortgage Customer Support (remote)
Job Summary
Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.
Job Responsibilities
* Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
* Completing allocation changes, non-financial requests, form requests, web assist, etc....
* Document call details accurately
* Resolve customer service-related issues
* Accountable to build/maintain effective relationships with customers
* Other duties as assigned
Required Qualifications
* Mortgage Industry Customer Support
* Contact Center experience
Minimum Qualifications
* High school diploma, general education degree or equivalent
* Basic understanding of mortgage industry preferred
* Customer service aptitude and orientation
* Excellent decision-making skills with the ability to solve problems to find "win-win" solutions
* Exceptional interpersonal and communication skills and ability to build rapport
* Must have knowledge of and/or ability to maneuver through multiple information screens
* Excellent troubleshooting skills, search skills, ability to approach problems logically
* Preferred Skills: Good verbal and written Communication Skills. Strong keyboard and typing skills required
* Excellent written and verbal communication skills
* Self-starter with excellent teamwork skills and an innate sense of urgency
* Ability to multi-task, prioritize, and manage time effectively
* Open to coaching and constructive feedback to become more effective and improve performance
Salary and Other Compensation:
Applications will be accepted until April 12, 2025.
The hourly rate for this position is between $18.00 - $30.00 per hour, depending on experience and other qualifications of the successful candidate.
subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
* Life & Disability Insurance
Group health dental & Wellness
Sick Leaves
* 401(k) plan and contributions
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
