The Intake Team Leader provides the initial support and advocacy to mentally ill or substance abuse recovery adult consumers and their families. This professional collaborates with psychiatric and allied team members in assessment, diagnosing, treatment planning and intervention. This professional also provides triage for client crises.
ESSENTIAL DUTIES and/or RESPONSIBILITIES include, but may not be limited to the following:
- Reports to work on time and at the assigned location.
- Completes all required trainings within established timeframes.
- Completes all other duties as assigned.
Screens intake and referral calls.
- Provides useful and practical information to referral calls and/or clients to appropriate services.
- Handles crisis and referral calls in a professional and appropriate manner.
- Demonstrates a strong knowledge of community resources.
- Refers individuals who do not meet agency intake criteria to appropriate resources.
- Assures that clients receive services in a timely manner.
Arranges appropriate intake procedure.
- Demonstrates ability to assess clients’ needs appropriately.
- Demonstrates a good understanding of agency services.
- Assures appropriate treatment arrangements are in place for clients.
Meets with clients as necessary and provides triage for crisis clients.
- Demonstrates appropriate crisis intervention skills.
- Completes accurate and appropriate written assessments.
- Provides treatment and appropriate follow-up referrals for crisis clients.
- Progress notes accurately reflect interventions and reflect clients’ goals.
- Service plans and reviews are written in a timely manner and reflect clear goals, objectives, and interventions.
- Service plans demonstrate client needs and input
- Meets a minimum of 30 monthly direct service hours.
Assures the clients receive appropriate levels of care through providing and monitoring referrals.
- Completes intake assessments/process and ensures appropriate level of care referral.
- Participates in the plan of service meetings and provides appropriate levels of care.
- Provides linkages between programs to facilitate transfers.
- Practices Person Centered Planning principles.
- Assist and arrange for appropriate levels of care as consumers clinical situations change.
The Intake Team Leader participates in committees and assumes other tasks as requested.
- Clinician participates in organizational committees as requested.
- Prepares necessary reports for utilization review.
- When appropriate, completes other assigned responsibilities in a reasonably established timeframe, within quality expectations.
The clinician demonstrates professional and ethical behavior.
- The clinician continues to demonstrate proficiency in his or her professional practice by attending regular case conferences, in-services, and workshops and by reading professional literature.
- The clinician has no substantiated recipient rights violations filed against him or her.
COMPETENCIES
Strategic Thinking-Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant:
- Gathering data/input
- Formulating strategies
AOP Intake Team Leader utilizes relevant data to identify program needs, assess team’s performance, quality of service and required productivity. Based on input and data, formulates performance improvement strategies to ensure efficient program operations.
Decision-Making- Effectively structures and facilitates decision-making processes; makes decisions effectively and responsibly to improve organizational health and impact:
- Gathering and interpreting data
- Identifying and mitigating risk related to decision-making
- Executing decisions
The Intake Team Leader reviews data and input from others prior to decision-making. Considers potential risk/benefit to agency, program, team members and consumers. Makes sound decisions, consults with AOP Program Manager and implements necessary and ongoing changes to improve program efficiency and consumer satisfaction.
Organizational Growth Orientation- Has a future-oriented mindset for the organization; identifies and pursues business development and growth opportunities.
Assessing growth opportunities
- Communicating impact of growth
- Balancing resources and growth
The Intake Team Leader understands agency’s standards for program success. Considers impact of growth- office space, workforce, consumer needs, etc., and communicates the information to team and management. Communicates the impact of growth, both negative/positive to the team and CCO. Balances allotted program resources with degree of identified needs, growth and sustained success.
Organization & Systems Knowledge- Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge.
- Understands the context
- Applying knowledge
Attains a robust understanding of the CMH landscape (intent, purpose –treatment of serious mental health conditions) and its impact relative to PIHP (Federal and State) funding and MDHHS provider rules. Supports strategies to strengthen value-focused service delivery.
Values and Prioritizes Inclusivity- Consistently sees, learns from, and takes strategic action-related to diverse perspectives; and demonstrates the self-awareness and behaviors to work with stakeholders (of various identities and levels of power) respectfully and effectively. Actively seeks to build and retain a diverse workforce and fosters an equitable inclusive workplace.
- Valuing diverse perspectives and seeking to learn from them.
- Building and advancing diversity and inclusion.
Actively seeks to build and retain a diverse workforce, fostering equity and inclusivity with all staff members. Maintains open-mindedness and considers Connection and Employee Engagement as a workplace essential.
Emotional Awareness- Understands emotions of self and others, and responds with empathy.
- Demonstrating self-awareness and control
- Showing empathy
Understands emotions of self and team members (including compassion fatigue and burnout) and consumer’s illness-related challenges while demonstrating self-awareness and control. Demonstrates appropriate and genuine empathy.
