Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
Job Description
About this Position: The purpose of the Attorney Coordinator is to:
This position will work from home and also require some work onsite at an assigned Southfield, MI office work location.
Take steps to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures.
Monitor performance of collection law firms.
Regularly communicate with collection law firms regarding their performance, including compliance with their contract and applicable laws.
Perform audits of collection law firms.
Outcomes & Activities:
Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company's policies and procedures
Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures
Monitor the Company's relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively. This includes:
Coaching, performance managing and auditing a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract.
Evaluating data concerning collection law firm performance and documenting observations based on that data
Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process during quarterly relationship management calls
Managing a route of accounts with deficiency balances placed with collection law firms, including overseeing and monitoring efficiency to optimize payments and minimize exceptions
Conducting quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments);
Answering inbound calls from customers with any questions or concerns they may have regarding their contractual obligations;
Monitoring status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors);
Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses;
Manage special projects assigned to collection law firms, as needed;
Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law;
Maximize profitability to collect on deficient accounts through settlement and payment plan approvals;
Provide ongoing support to the Company's collection law firms
All other duties as assigned.
Attendance as outlined in the Operations Attendance Policy
Knowledge & Skills:
Able to exercise sound, independent judgment and escalate issues appropriately
Understand, interpret, document and record data and observations clearly
Communicate process improvement opportunities; able to identify and resolve issues
Flexible to change
Able to take ownership of issues to resolution
Able to type and talk at same time
Communication: Clear interaction with collection law firms; good written and verbal communicator; solicit feedback; build trust and credibility; support change
Ownership: Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions
Assessment: Assess collection law firm performance; assess adherence to the Company's processes and policies; identify barriers; recommend and implement changes, including oversight of collection law firms for performance and fit
Coach: Set expectations; continuously coach collection law firms; facilitate learning & development; use best practices; build a strong performing team of collection law firms
Honest: Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures
Requirements:
High School Diploma or GED
Proficient in Microsoft... For full info follow application link.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
