JOB TITLE:
Customer Service Coordinator
LOCATION:
Greenville, MI
REPORTS TO:
Logistics Manager
DEPARTMENT:
Logistics
JOB SUMMARY:
The CUSTOMER SERVICE COORDINATOR is responsible for ensuring customer satisfaction through processing orders, preparing general correspondence, and coordinating customer service needs with other functions as required. May serve as customer contact regarding such matters as pricing, scheduling, shipping and trouble shooting. May also be responsible for customer online portals and performance rating disputes.
JOB RESPONSIBILITIES:
Manages customer accounts, requirements and communications for all assigned customers.
Enters in manual orders, coordinates expedites, changes and/or adjusts orders as necessary
Conducts Performance Measure Reporting on metrics such as customer shipping performance, in-house shipping performance, and production and service for required customer
Communicates with Production about any changes in quantities, ship dates, past dues, and/or orders as received from the customer
Requests addition of new part numbers to PLEX system by an Item Master Add Sheet, routed through Engineering Department and returned when added
Coordinates domestic and international shipments and prepares related documents such as BOLs, SLIs, and/or labels
Maintains current work instructions for all assigned customers with contact/login information and any pertinent information specific to the customer
Verifies EDI transmissions and addresses any issues with Accums and lead times for orders
Advises Shipping & Receiving personnel in various job functions
Maintains an accurate finished goods inventory
Creates and maintains customer(s) returnable dunnage system
Coordinates with QE and VSM personnel to facilitate successful launch of new product
Enforces and follows plant rules and procedures
Determines carrier for both incoming and outgoing shipments.
Performs other duties as required.
JOB REQUIREMENTS:
EDUCATION:
High school diploma required, advanced degree preferred.
EXPERIENCE:
Customer Service experience
REQUIREMENTS:
Computer experience and skills (Microsoft Office, data entry, etc.)
Communication skills
Organizational skills
Customer service attitude
Detail-oriented
ERP system experience
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
