General Responsibilities:
- Assist veteran households who are experiencing or at-risk of homelessness by providing employment case management and a range of supportive services designed to promote housing stability.
- Protect the privacy of customers and hold in confidence all information obtained in the course of service.
- Provide quality professional customer service at all times.
Essential Duties and Responsibilities:
- Provide housing and employment case management to veteran households who are experiencing or at-risk of homelessness
- Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant’s stated goals through ongoing case management meetings, including an Individual Employment Plan.
- Work with households to identify potential eligibility for mainstream resource benefits (e.g. VA Benefits, Social Security, Medicaid, etc.) and assist in program enrollment.
- Conduct data collection via the Homeless Management Information System (HMIS) and FACSPro.
- Complete or collect all required program documentation with accuracy, consistency, and compliance.
- Develop and maintain positive relationships with service providers, landlords and participants.
- Conduct housing searches with participants to assist in locating, obtaining and retaining housing.
- Perform housing inspections on all potential rental units.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- Travel throughout service area as needed.
- Overnight travel may be required for trainings.
- Perform other duties as assigned.
Education and Experience Qualifications:
- Bachelor’s degree in human services
- Experience in human services, specifically with homeless populations, preferred.
- Veteran preferred.
Additional Requirements:
- Must obtain HMIS license within 30 days of hire.
- Must obtain HQS certification within 1 year of hire.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
- Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
- Demonstrated communication skills both oral and written.
- Must be highly organized and people oriented.
- Successful clearance of DHHS Central Registry and criminal history record check.
- Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
- Must comply with Agency smoke free and drug free policies.
- Understand the importance of daily work attendance.
