Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As an Analyst, Sales Operations at RXO, youll manage daily Salesforce CRM support, design dashboards and analyze sales metrics. You will optimize sales processes, implement Salesforce updates and collaborate with business leaders to enhance workflow accuracy and efficiency.
What your day-to-day will look like:
Serve as subject matter expert on Salesforce best practices, functionality and capabilities
Manage daily Salesforce CRM platform support, maintenance tasks and user requests for customer information and updates
Remain current with Salesforce releases, features and updates to provide recommendations for process improvements and future integrations
Design, develop and administer Salesforce dashboards and related reporting, enabling sales management and marketing support with tools to identify actionable insights
Oversee and enhance sales process optimization and implementation, improving sales and operations workflow and accuracy of execution and reporting
Responsible for the analysis and evaluation of performance sales metrics and contribute to the development and execution of RXO CRM strategy roadmap
Responsible for sales data management and communication, including workflow and process performance analytics
Implement and test Salesforce technology deliverables in support of both sales and marketing initiatives and provide input and assist with the implementation and testing of any changes that would affect the service line
Collaborate with business leaders on business workflow and technology integration and act as the point person to resolve technology challenges for the service line
Provide staff training and supplemental resources to maximize team efficiency including content, mentoring process and training events around any sales process capabilities
Apply proven communication skills, problem-solving skills and knowledge of best practices to guide teams on issues related to the deployment, integration and customization of software applications
Assist, recommend and implement scoring models to better target accounts and increase account penetration
Review current processes and establish continuous improvement plans for CRM application and sales process by analyzing efficiency and develop strategies for improving or leveraging these systems
Measure win rates and ensure processes and analytics are in place for the future success of the team
What youll need to excel:
At a minimum, youll need:
Bachelors degree or equivalent related work or military experience
1 year of logistics, transportation or relevant experience
Itd be great if you also have:
Bachelors degree in Business Administration, Finance, Logistics, Transportation Management or a related field
3 years of logistics or transportation experience
Experience in project management; outstanding ability to multi-task and consistently meet deadlines
Advanced skills in Microsoft Excel, PowerPoint and Salesforce.com
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
Strong attention to detail and follow-up skills with the ability to identify and resolve issues
Capacity to establish and maintain effective, collaborative work relationships both internally and externally
In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.
The Next Step
Ready to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities
Please see job description for required skills.
