Nature of Work
This is responsible work reading water consumption meters. Work includes entering readings into hand-held computers, inspecting meters for tampering, irregularities, and malfunctions. Work involves walking long distances in all weather conditions, uncovering meters, and dealing with the public when entering private property. Work is performed under the general supervision of the Meter Maintenance Supervisor or Meter Reader Lead Worker who review computer records for accuracy and efficiency. Readings on the assigned route(s) are completed independently after a period of training.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Reads water consumption meters on assigned route(s); walks long distances to meter locations in various weather conditions; locates and uncovers meters as necessary; uses keys to enter private property.
Restructures routes to read meters in sequence.
Reads consumption by recording meter numbers into hand-held computers; analyzes water consumption habits.
Inspects meters and connections for any defects, irregularities, malfunctions, and/or unauthorized connections.
Reports meter defects, hazards, or related findings to proper authority by completing required work orders for service or customer service notices; updates codes used in accounts.
Resolves and/or refers public inquiries and complaints.
Assists in rereading meters to check the accuracy of earlier readings.
May drive truck to assigned area.
May clean meter reading vehicles or area.
May participate in surveys.
Performs other related duties as assigned.
Minimum Training and Experience
Required Education and Experience
Graduation from high school.
--OR--
Any equivalent combination of education, training, and experience.
Preferred Education and Experience
Preferably some experience involving public contact.
Necessary Special Requirements
Possession of a valid Michigan driver’s license.
Other Necessary Qualifications
Knowledge of:
The geography and street locations of the City.
Some knowledge of city billing procedures.
Ability to:
Read, record, and accurately enter meter readings.
Understand and communicate policies, procedures, and services of the department.
Establish and maintain effective working relationships with the general public.
Perform simple arithmetic calculations quickly.
Learn operation of hand-held computers, meter routes, and meter operation.
