The Administrative Manager Senior of the Canton Health Center Ambulatory Care Unit (ACU) reports to the Primary Care Oversight Leader of the University of Michigan Medical Group (UMMG), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the Canton Health Center ACU.
This position has dedicated effort to provide administrative leadership and operations management to the Canton Health Center ACU, which is a large, complex outpatient clinic. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.
Essential Functions
A. Care Delivery
- Implementation of clinical care model, guidelines and standards of care at ACU level
- Implementation of provider deployment
- Identification non-provider staff complement at the clinic/ACU
- Review visit/productivity data to identify potential revisions to the staffing model
- Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activity
- Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
B . ACU Operations
- Supervision and direction given to operational administrative and clinical staff and engagement in their professional development
- Oversees the day-to-day operations of the ACU
- Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
- Leads onboarding of new providers and support staff into the clinic
- Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic
- Evaluates clinical support and admin staff in collaboration with the triad leadership team
- Provides feedback on operational issues involving providers in the ACU
- Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)
- Provides feedback/supervision/support/performance evaluation of assigned ACU staff
- Develop and oversee efforts to recognize and incentivize staff excellence
- Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations
C. Collaboration with Centralized Support Services
- Collaborate with IT for required support services at the ACU level
- Works regularly with support services functions to ensure operational goals are met
D. Space Management
- Monitor and allocate space utilization within the ACUs
- Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment
E. Patient Care
- Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
- Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
- Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
- Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up
- Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)
F. Clinical Performance
- Establish performance goals with ACU in alignment with UMMG goals
- Partner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles
- Resolves clinical and operational problems at the ACU level
G. Operational and Financial Performance
- Communicate performance metrics regularly to provider and staff in the clinics
- Monitor operational and financial performance metrics at the ACU level
- In collaboration with triad leadership, establish ACU level financial plan for upcoming year
- Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed
H. Core Responsibilities
- Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.
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