Job Details

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Department of Pathology is seeking an Administrative Manager Intermediate Healthcare, this candidate will oversee management of all inpatient phlebotomy teams, and outpatient medical campus phlebotomy blood draw stations.

BASIC FUNCTION AND RESPONSIBILITY

Individuals in this classification are expected to work independently and in collaboration with other personnel, regularly exercise good judgment in setting priorities, resolving operational problems, and the application of policies, procedures, and methods.

Departmental Duties

1. Supervise and coordinate daily operational lab activities with other labs, working with other managers
2. Attend departmental and hospital administrative meetings, and relay information to supervisors and staff.
3. Prepare for and attend scheduled meetings with CP Operations Director along with section directors and CLIA Lab Director.
4. Participate actively in departmental initiatives as directed.

Operational oversight

1. Provide day-to-day administrative supervision of leadership team, and phlebotomy sections/shifts.
2. Hold routine operational meetings with supervisors and phlebotomy staff.
3. Be accessible to staff at all times testing is performed to provide on-site, telephone or electronic consultation to resolve technical and/or operational problems in accordance with policies and procedures established either by the Laboratory Director or technical supervisor.
4. Keep staff informed of all new policies and modifications.
5. Work with leadership team and staff to make changes to workflow to achieve maximum productivity and quality.
6. Serve as resource person for technical and procedural questions from staff and outside institutions.
7. Oversee the implementation of new and revised policies and procedures in phlebotomy.
8. Establish an atmosphere that satisfies employees physical needs and safety.
9. Oversee IT functions related to phlebotomy, section on Pathology website, and Pathology Handbook.

Manage budget/finances of the lab

1. Review ordering of supplies and maintenance of inventory for phlebotomy operations.
2. Participate in defining contract terms in collaboration with Lab Director and Procurement Department.
3. Coordinate purchase of new equipment, supplies & reagents.

QC/QA/Compliance

1. Monitor lab compliance with CAP, CLIA, and other regulatory requirements, and interact with the appropriate internal QA/QC Pathology committees (for example, Pathology Laboratory Communication Committee, Quality Assurance committees); assist in the establishment and maintenance of quality control standards and reporting of results.
2. Manage the QM program for phlebotomy, including quarterly submissions of QI metrics.
3. Monitor integrity of data collection and use of protocols and procedures.
4. Monitor compliance with university policies and safety programs.

Personnel

1. Day-to-day supervision of phlebotomy associate manager, supervisors, senior technologists, and administration of phlebotomy services.
2. Evaluation of employee performance and development, including fostering employee empowerment, leadership, and responsibility; facilitate communication and conflict resolution. Perform annual senior staff evaluations.
3. Manage the process of requesting, posting, and hiring new employees, including reviewing resumes, scheduling interviews, interviewing candidates. Confer with Laboratory Operations & Medical Directors about prioritization of candidate(s) to hire.
4. Monitor students, residents or other trainees and new staff in clinical techniques and assist in the administrative management of one or more clinical areas.
5. Participate in the resolution of employee discipline, complaints, and grievances.
6. Review, endorse, and modify the recommended employment, promotions, and salary increases of phlebotomy staff.
7. Manage the termination and off-boarding of staff.

Manage projects and efficiency of Phlebotomy Services

1. Monitor project development; provide advanced troubleshooting of phlebotomy protocols; prioritize and manage time-sensitive projects.
2. Coordinate with the business management team in test marketing and business planning.
3. Review data and reports as needed.
4. Recommend workflow redesign and reengineering for improved phlebotomy operations supporting LEAN principles.

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• Baccalaureate degree in Medical Laboratory Science, equivalent laboratory science, or in a chemical, physical or biological science, nursing, or other healthcare related, or business degree.
• Combination of education, experience, and certification that meets all accreditation requirements according to the Clinical Laboratory Improvement Act (CLIA).
• Extensive supervisory and management experience.
• Thorough knowledge of laboratory regulatory and compliance requirements.
• Experience with implementing and monitoring quality assurance plans.
• Working knowledge of laboratory information systems.
• Minimum of 10 years supervisory/management experience in a clinical laboratory or related discipline to be el