Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position: Note: This position will work from home. Occasional planned travel to an office location may be required. Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.
Outcomes and Activities:
Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
Provide a high level of customer service to maintain relationship with our stakeholders
Resolve and document dealer inquiries not related to the funding process
Keep the dealer's pipeline open by managing any license, title, audit and inventory issues
Welcome and onboard new dealers by offering initial funding assistance
All other duties as assigned
Attendance as outlined in the Operations Attendance Policy
Requirements:
Bachelor's degree or equivalent Credit Acceptance work experience
Be proficient in Microsoft Word, Excel and Outlook
Remain compliant with our policies, processes and legal guidelines
Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
High speed internet connection with a minimum of 15mbph download speed
Preferred:
Customer Service experience in a call center environment
Interaction with auto dealers in current or past role
Experience reviewing contracts/legal documents with a strong attention to detail
Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Knowledge and Skills:
Be Diligent: Hard working, Conscientious, Sense of Urgency
Be Effective: Clear Communicator, Autonomous, Organized, Productive
Validate information clearly and intuitively, protects all stakeholders
Educate: Identify and close knowledge gaps with all stakeholders
Listen actively, understand caller's situation
Own performance outcomes, improvement actions, attitude
Promotes: Delivers superior Customer Service
Effectively work independently in a fast-paced environment
Ability to adapt well to change with the willingness to maintain a flexible schedule
Speak clearly, professionally and articulately on the telephone
Ability to learn quickly and apply knowledge learned
Handle difficult conversations professionally
Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.
Training & Schedule Requirements:
Training:
Monday through Friday 10am - 7pm EST
Virtual Training will be conducted beginning Monday, September 9th
Schedule: 8 hour shift between the following times
Monday-Friday 9am-8pm EST, working every other Saturday 9am-7pm EST
Monday-Friday 9am-9pm EST, working every other Saturday 9am-7pm EST
Monday-Friday 10am-9pm EST, working every other Saturday 10am-8pm EST
Monday-Friday 10am-11pm EST, working every other Saturday 10am-9pm EST
Targeted Compensation: $22.00-$24.75/ hour based on experience
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.
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Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
Remain compliant with our policies processes and legal guidelines
All... For full info follow application link.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
