Associate Software Support Specialist
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Responsibilities
Strong desire to work with a team that has common goals
Passion for helping clients and building rapport
Desire to work in a fast-paced environment where every day offers diverse questions
Aptitude for problem-solving and thinking out of the box.
Provides inbound support to resolve client inquiries and problems.
Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
Reads and writes SQL to resolve basic issues.
Utility Management, Community Development (Licensing, Permitting, and Inspections) knowledge is a plus.
Determines whether to resolve issues personally or to refer to a more experienced team member.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to the development team for resolution as needed.
Commits to expanding technological skills and knowledge of Tyler products.
Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.
Location
Troy, Michigan
Travel
0-5%
Qualifications
Bachelor's degree in a related field or equivalent experience.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Knowledgeable with Microsoft Office.
Must be willing to come into the office at least 3 times a week.
Must be able to work an occasional 11 am to 8 pm ET shift.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
