Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services. In addition, the Senior Patient Service Representative will provide training support and compliance and education requirements for the Patient Service Representative team.
Essential Job Responsibilities
aaGreet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
aAccurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
aCoordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
aManage calls from insurance/care managers to coordinate multi discipline care for patients
aCollect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
aReceive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
aPerform all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes
aProvide various other responsibilities and clerical/therapist support as delegated by Manager
Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
May also be assigned escalated issues and inquiries
Provide training support functions as assigned:
Provide and update training materials for new PSR orientation
Observe and provide back up support to new PSR's as they transition to full responsibility of their job duties
Provide EMR training to any new or established employee including scheduling appointments, registration, checking patients in/out, and printing reports
Provide coverage and serve as the full time PSR for new off-site locations until new staff are successfully on-boarded
Travel to existing and new offsite locations to train on PSR job duties
Assist in implementation of new processes/protocols as they roll out across new locations and follow up to verify accuracy
Provide support functions for compliance and education:
Participate with internal and external departments in projects involving the coordination of multiple teams involved in the implementation of enhanced business processes/system conversions
Attend and contribute to meetings with necessary departments to ensure OP Access team is up to date on billing and CPT coding, pricing changes, ICD-10, and compliance issues, representing OP Access leadership as assigned
Maintain appropriate level of knowledge of revenue cycle process as well as the practice management software... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
