Lead Field Service Technician
Status: Non-Exempt (hourly)
Department: Field Service
Location: Sterling Heights, Michigan
Position Summary
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties and Responsibilities
Maintenance and service of fuel cells at customer sites.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Providing on-call and emergency support service to customers as required
Purchasing tools, equipment, and parts for customer service and support as required.
May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
Exhibiting and enforcing safety procedures in the field or customer sites.
Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
Represent Plug Power in a professional manner at all times and in all interactions
Perform other duties as assigned.
Education and Experience
Minimum high school diploma or equivalent with technical electrical coursework
Five or more years of direct experience in mechanical and electrical troubleshooting
Formal training and education may be also considered in lieu of direct experience
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
Must be able to lift 50 pounds on regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
General mechanical aptitude is required
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Uncompromising dedication to quality
Exceptional time management skills with the ability to handle multiple tasks
Punctual and reliable
Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power
Lead Requirements
Technical Requirements
Site Truck Availability:
All Lead Technicians are expected to ensure site truck availability at their designated customer sites.
Plug Power's weekly availability target is 99%or greater
Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks.
Site Evaluation Score: Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent.
Beyond site evaluation scores, Lead Technicians are also expected to maintain ownership of performance at assigned customer site(s). This includes accurate inventory maintenance and always maintaining 5S standards.
Hydrogen System Maintenance: Lead Technicians are expected to maintain the following items related to hydrogen system maintenance
Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites.
Manages preventative maintenance schedule to ensure hydrogen systems are maintained.
Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems.
Ensures daily pad inspections are completed and work orders are entered for identified deficiencies.
Certifies efficiency audits are completed monthly or as required.
Non-Technical Requirements
Customer & Internal Communication:
Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions.
If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention.
Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily.
Regularly communicates work priorities, status of downed units and/or H2 system... For full info follow application link.
"Plug Power Inc. prides itself on being an Equal Employment Opportunity (EEO) Employer. Neither the Company, nor any of its representatives, will discriminate against an applicant for employment or an employee because of race, creed, color, religion, sex, sexual
orientation, gender identity, transgender status, national origin, ancestry, age, physical or mental disability, genetic information, predisposition or carrier status, marital or familial status, domestic violence victim status, military or veteran status, known relationship or association with any member of a protected class, or any other characteristic protected under applicable law. "
