Job Description
* Provide white-glove technical support for internal, customer, and C-level executive meetings
* Proactively identify potential AV issues and provide solutions to clients' concerns or needs
* Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
* Bring technical expertise and guidance for the deployment & operation of Crestron, Cisco and Polycom VTC codec
* Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
* Review standard setup specifications for meetings and conferences
* Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
* Ensure cleanliness, temperature, and functionality of conference rooms
* Electronics troubleshooting skills - ability to determine and localize where the problem exists
* Maintain conference room standards for signage, equipment, and seating
* Respond to client requests promptly
* Ensure consumables are available for the client
* Provides support for the audio-video systems and media control systems.
* Troubleshoot and maintain audio/video devices and associated wiring.
Responsible for putting in tickets with IT department responsible for audio visual technology
* Perform routine and proactive testing to ensure the functionality of equipment before use.
* Alignment and calibration procedures for audio and video devices
* Responsible for communicating the need for maintenance or repair of audio-visual equipment
* Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
* Some commissioning and programming
* Any other duties and tasks assigned
Qualifications:
* Bachelor's degree and 2+ years of related experience OR High School education with 3+ years of related experience
* 2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center
* 2+ years of experience with Microsoft Office in an office environment
* Possession of excellent service orientation, responsiveness, and organizational skills
* Possession of excellent oral and written communication skills
* Ability to pay strict attention to detail and follow-through
* Advanced troubleshooting skills and support of AV software and hardware configurations
* Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
* Ability to work well in a structured and unstructured environment as a self-starter
* Demonstrate the ability to perform under pressure and manage time well
* Familiarity with integrated AV systems
* Ability to learn new software as required for the position
* Ability to work in a fast-paced environment with competing priorities
* Must always maintain a professional appearance and demeanor
* Experience with a hotel, corporate conference center, or large enterprise systems
* Experience with EMS or any web-based conference room scheduling system preferred
* CTS Certification (preferred)
* Crestron, AMX, or Extron Certifications (preferred)
* DSP Programming (BIAMP, QCS) (preferred)
Physical Work Requirements:
* Frequent stooping, kneeling, crouching, reaching, pulling, lifting, and grasping required
* Ability to stand, walk, carry, and reach required
* Ability to lift 50 lbs.
* Occasional night or weekend work may be required
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
