Essential Functions
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Maintain relationship with landlord and similar tenant liaisons
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
Meet or exceed site Key Performance Indicators (KPI's)
Monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Contract review
Conduct weekly and monthly safety and vendor inspections
Implement and monitor hazard control and team safety practices
Ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging
Space management and organization of ongoing moves, adds and change activities
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Responsible for overall staff development and planning
Receiving and delivery of mail and packages to client staff.
Any and all other duties and tasks assigned
Job Requirements
Bachelor's Degree required
Minimum of two (2) years of industry experience required either in the corporate environment, third party service provider or as a consultant
Strong leadership and relationship building skills
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Strong knowledge of Microsoft products such as Office, Outlook, Excel, etc.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.