Job Details
Job Location
Southgate, MI
Position Type
Full-Time Travel Percentage
Up to 25%
Job Shift
Weekdays and Saturdays
Job Category
Member Service
Description
Employment Type: Full-Time, Hybrid#LI-HYBRID
This Member Contact Specialist position starts at $18.83 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do:
You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member's questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.
What to know about Advia:
Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above allelse.Our culture can only be described as work hard, play hard.
Why you should work for us:
There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!
Excited to hear morehere are the deets of the position:
We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia's Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!
What you'll need:
A willingness to learn and desire to be coached.
Strong communication skills.
Ability to ask questions for clarification.
Patience.
Customer service experience is strongly preferred, but we can teach this too!
A team centered mentality.
A passion for helping people.
Want to see more?
Check us out on Instagram for an inside look at what the #advialife is all about.
IG: advia_careers
To hear from Advian's that are in this role, to learn more about their experience!
Advia is an Equal Opportunity Lender
