The IT Technician's role is to provide a single point of contact for all IT services required at the assigned site. The technician is responsible for all end user support and maintenance within the site, the end-user computing environment, hands on support as directed for application, network, server and storage towers, and acts as the IT representative identifying site IT requirements and challenges. The technician troubleshoots problem areas (in person, using remote tools, by telephone, and/or via chat) in a timely and accurate fashion, and provides end-user assistance as needed. This includes coordination with GDLS headquarters desktop, server, storage, network, and application support teams to fulfill site requirements and needs.
Company Information
General Dynamics is a successful Fortune 100 global aerospace and defense company with over 90,000 employees worldwide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our military vehicle clients. Our team focuses on continuous process and productivity improvements to reduce product costs while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and their Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.
Our Ethos
General Dynamics Land Systems ethos is our distinguishing moral nature. Each of us has an obligation to behave according to our values. In that way, we ensure we continue to be good stewards of the investments by our shareholders, customers, employees and communities, now and in the future. Our ethos is rooted in five values: 1) Honesty - We tell the truth to ourselves and to others. Honesty breeds transparency. 2) Trust - We trust each other to do the right thing. 3) Humanity - We are compassionate and empathetic. We respect the dignity, rights and autonomy of others. 4) Alignment - We are united in our commitment to our values. 5) Value Creation - We create value by doing the right thing for our shareholders, our customers, our employees and our communities.
Responsibilities
Strategy & Planning
Able to support a variety of devices at assigned site
Able to effectively communicate site requirements to IT leadership
Align IT processes and procedures with the site processes and procedures
Acquisition & Deployment
Conduct research on end-user devices in support of standardization and procurement efforts
Evaluate and recommend products for purchase
Write technical specifications for purchase of end-user devices and related products
Manage remote site inventory and coordinate with management on ordering of IT equipment and peripherals
Operational Management
Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes
Record and manage equipment sent to repair depots for equipment under warranty or service contracts
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications
Collaborate with LAN technicians/network administrators to ensure efficient operation of the end-user computing environment
Where required, administer and resolve issues with associated end-user workstation networking software products
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents
Answer to and perform moves, adds, and changes requests as they are submitted by business
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed
If necessary, liaise with third-party support and equipment vendors
Ensure alignment of site requests and expectations with IT standards, processes and procedures
Support Network, Server, Storage and Applications on hardware and software deployed at satellite site, to include installation of hardware in datacenter and application troubleshooting
Ensure the site complies with datacenter standards for cooling, cabling, etc.
Coordinate with site leadership on IT requirements to include facilities and other requirements impacting IT Services, (i.e. power outages and generator/UPS testing)
Position Requirements
Formal Education & Certification
Bachelor's Degree is preferred
Experience will be considered in lieu of degree
3-5 years' experience in desktop services, network services and/or server/storage services
Certifications such as A+ or Microsoft MC a bonus
Knowledge & Experience
Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDI
Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware... For full info follow application link.
General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.